Singapore
3 Decades of Global Operations | GTM Strategy Architect | From $67B Mergers to 30,000+ Users I don’t just manage systems; I build the engines that drive billion-dollar growth. With over 30 years of experience navigating the evolution of global tech—from the rise of enterprise CRM to the record-breaking $67B Dell-EMC merger—I have operated at the intersection of high-stakes technology and global sales strategy. My career has been defined by a single objective: Scaling the unscalable. The Record of Industrial-Scale Authority: - Global Ecosystems: Directed Global Sales App Support for 30,000+ worldwide users, managing internal teams and elite consultants from the World’s Top 5 firms. - GTM Strategy & Training: Handpicked to train Senior Sales VPs, Leadership, and Engineers on Go-To-Market strategy, aligning global standards across diverse cultures and functions. - Revenue Engine Architect: Engineered the operational frameworks at EMC that fueled a revenue explosion from $8.8B to $24.7B. - Executive Advisor: Managed $100M in quarterly revenue, personally leading weekly forecast calls for global sales leadership. - Operational Excellence: Slashed global support volumes from 12,000 to 3,000 monthly tickets while overseeing $30M CAPEX at Dyson, delivering $12.4M in productivity gains. The New Mission: Mentorship at Scale After three decades in the trenches of global giants, I am now translating this "Industrial-Grade" experience into actionable insights. On my YouTube channel, I break down the unwritten rules of corporate mastery, operational excellence, and global leadership for the next generation of strategic assets. 🚀 Join the Journey: https://www.youtube.com/@TheOfficeGlitch Specialties: Global Operations | GTM Strategy | Sales Enablement | Digital Transformation | Executive Leadership | Operational Excellence | Strategic Growth | Entrepreneurship
As a digital strategist in the IT industry, I currently focus on IT device sales, serving as an authorized reseller for leading global brands with a dedicated approach to sustainability. This experience, enriched by serving a diverse client base including multinational companies, government bodies, and European organizations, has been highly beneficial for me as I seek to return to a role helping companies build their digital workplaces of the future.
Strategic Program Leadership • Directed enterprise-wide digital workplace transformation program ($30M annual budget), successfully migrating 5k users from on-premises to Microsoft 365 cloud environment ahead of schedule. • Established and scaled a global Digital Workplace Operations Center (25 staff across 13 sites), standardizing ITIL-based processes to improve service delivery metrics by 90%. • Led Technology Refresh Program, coordinating across 8 departments to modernize hardware/software assets while achieving 20% cost savings through vendor negotiations. Cross-Functional Project Execution • Managed hybrid work enablement projects (MS Teams, F5 VPN, VDI), completing rollout 30% faster than projected by streamlining stakeholder alignment between IT, Security, and HR. • Reduced Help Desk ticket volume by 80% by designing and implementing a ServiceNow self-service portal with persona-based workflows. • Delivered $1M+ annual telecom savings through contract consolidation and optimization initiatives, maintaining 99.9% uptime SLAs. Operational Excellence & Risk Management • Implemented IT asset management (ITAM) framework, improving lifecycle management and reducing hardware procurement costs by 15%. • Mitigated cybersecurity risks by partnering with Infosec to deploy MFA, identity governance, and data protection controls without disrupting operations. • Created executive dashboards to track program KPIs (cost, timeline, adoption), enabling data-driven decision-making. Key Achievements: ✓ 90% improvement in Help Desk productivity through process automation and knowledge base development ✓ $2.5M+ cumulative cost savings from vendor management and license optimization ✓ Certified ITIL Practitioner | PMP | Microsoft Project Key Technologies: MS Teams, ServiceNow, Sharepoint, Microsoft Azure, AD, Microsoft 365, Intune, IAM, MDM, ABM, SCCM, F5, IoT, Crestron, Wi-Fi, IT Infra
Strategic Program Leadership • Spearheaded quote-to-cash transformation/CRM (CRM, CPQ, Oracle), streamlining 40+ acquisitions and integrating hundreds of products to align with GTM strategy, resulting in 15% faster deal cycles. • Directed global application support operations for a $20B revenue-generating CRM platform, leading 300+ cross-functional team members (Accenture/CA/HCL) to ensure 99.95% uptime for 30K+ sales, HR, and collaboration users. • Established a new IT service operations department from scratch, reducing cost-per-ticket by 92% and slashing support volume by 75% within 3 months through process automation and root-cause analysis. Operational Excellence & Innovation • Engineered a data analytics tool to monitor support trends and service quality under ITIL framework, enabling proactive improvements that cut critical incident response time from 1.5 hours to 15 minutes. • Revamped sales enablement training programs (for audiences of 5–100+ per class), delivering multilingual coaching across all professional levels to drive adoption of new tools and processes. • Ranked #1 in customer satisfaction (95%+) across all application portfolios by implementing user-centric support models and KPIs. Key Achievements: ✓ $20B CRM platform: Implementation and scaled support for mission-critical sales tools with zero downtime. ✓ 92% cost efficiency: Redesigned ticket-resolution workflows to optimize vendor labour. ✓ GTM acceleration: Simplified product integrations into Oracle CPQ, reducing quoting errors by 25%.