Singapore
Oliver has a proven track record in delivering multiple major technology projects for multi-national organisations of over 20,000 employees globally. He has more than 8 years of experience in technology consulting and project delivery across various industries including mining, oil and gas, and tele-communication. His versatile nature placed him to be heavily involved in all different project phases (Design, Build, Test and Deploy) and client relationship management. His technical competency can be proven through successfully implementation of building customized self-made tools to resolve complex problems, resulting in efficient and accurate outputs. In addition, leveraging his international exposure since a young age, he uses his high cultural quotient when managing and coordinating multiple teams across different regions (Asia, North America, Oceania). Bilingual in English and Mandarin.
• Leading a team of 5, consisting of experienced analysts with at least 2 years’ experience. • Lead and drive return and refund operations areas (i.e. agent performance, SOP improvement and quality, buyer/seller CSAT, agent hiring/incentive and workforce management) • Delivered successful key metrics on regional ops KPI and worked with local teams to resolve operational issues. • Generate weekly ops report and present management decks to senior management team for progress update and key initiatives.
Project Management Office Lead •Lead and manage 4-man team. •Collaborate with multiple Project managers (including vendors) to produce status reporting, project progress and provide consultation on project management which includes project plan creation, drive and analyze/resolve project management queries (e.g. timeline and project plan adjustments). •Develop weekly and monthly leadership reports for multiple stakeholders while work closely with the project director.
Involved in Service Introduction sector in resourcing industry. Involved in Service management sector in telecommunication project: 1. Deployment Lead/Specialist • Coordinate/Facilitate with all regional deployment managers on deployment updates, deployment queries, application troubleshooting and project timeline and key milestones • Develop testing strategy/plan and timelines • Develop test/deployment status report • 1st layer of defect management - analyse test defect so that critical defect are assigned correctly. • Provide 1st level of quick resolution on low priority defects (test & cutover phase) • Coordinate/Facilitate with key deployment specialist and ensure 100% cutover success. • Drive and plan for minor and major release by analysing system impact and risks involved • Coordinate with every application deployment specialist for deployment status • Coordinate and drive major incident for quick resolution and drive root cause analysis to prevent repeated incident • Drive/coordinate change requests approvals 2. Functional/ Solution Designer: • Design Quick Launch functionality in SharePoint Online • Produce Design documents and facilitate/coordinate with build team to drive build activities • Perform data analysis on the document systems and identify data that potentially have risk impact • Design Password Reset Enhancement (Self Service) • Drive and facilitate account clean up activities – to clean up user accounts to be sync up for all systems (ServiceNow, EIM, AD) • Solution Designer for legacy systems in telecommunication company. • Develop power shell scripts for data extract and analysis • Develop java applet to read system error and produce error report for error fixing • Facilitate firewall request and provide troubleshooting assistance for requestor if any issues are encountered
• Engaged and involved in daily operations in IT department • Participated in troubleshooting and repairing company’s hardware problems • Attended IT project meetings to record meeting agenda and to understand problems that IT projects would be facing