Singapore
* Client screening (world-Check, Factiva and SafeWatch) - Money Laundering Risk Assessment (MLRA) Methodologies for risk level classification * PEP classification * Country sensitivity * Sensitive Activity * Complex Structure (only for Corporate Accounts) * Director of Listed Company (only for Corporate Accounts) * Size of Wealth with the Bank (AUM) * Dynamic Criteria (Negative media exposure, reputational risk or serious litigation history) * Account with commercial flow * Source of Wealth Identification * Client profile review (Standard Form for low risk accounts and full review for medium and high risk accounts) - Client data maintenance * Checking daily audit logs to verify system inputs performed and immediate rectification of exception reports * Ensure client data integrity / consistency in main and all related systems * Participate in UAT for systems upgrades and business continuity planning activities - Business As Usual (BAU) * Process eBanking applications and account closure requests * Perform PEP checks using Factiva and SafeWatch * Perform temporary uplift of blocked accounts to facilitate transaction processing * Processing deceased clients’ accounts through solicitor with the necessary documents (Death Cert, Grant of Probate, Letter of Indemnity) and liasing with Legal dept * Print hold mail (obsolete), provide duplicate statements / documents or investigating non receipt of mail * Process return mail and follow-up for instructions for re-mailing - Management Reporting * Prepare / Check management and statistical reports * Prepare control reports for uncollected hold mail reports (obsolete) * Follow-up on dormant accounts reports for updating
* Client data creation/maintenance for account opening, existing client static and settlement instructions for MM/FX * Reconciliation of counterparty data between local Asian booking centre and global counterparty database * Coordinate new reference mappings and counterparty creations, ensuring storage of appropriate mapping * Coordinate and communicate actions / issues / progress with business on current data initiatives * Ensuring accurate client static data is captured in Paragon, Credit Management System * Monitor new account opening system for new client set up requests * Misys creation for FXPCA (FX Setup) * Adhoc bulk request from local branch operations on static / SSI creation * Resolute trade suspend issues * Ensuring appropriate data documentation of client's instruction
* Eyeball check on PEP and OFAC stamps on specified documents to ensure smooth opening of accounts and error free from audits * Assisting in Self Audit checks in reports and spreadsheets in preparation for internal and/or external audit * Manage documentation aspects of TS client onboarding process which includes preparation of client documentation package and documentation review * Support the execution of Document Inventory Management Systems (DIMS) automated workflow which includes scanning and indexing of client onboarding documentation * Work closely with Sales, KYC and other team members across APAC to maximize performance of DIMS and other client onboarding initiatives * Work closely with managers to provide feedbacks to improve DIMS workflow process * Provide administrative support, tracking and reporting as required * Performance of due diligence process and control-related activities
- Processing of DBS premium credit card applications. - Doing thorough KYC on potential customers (Risk Control) * Credit repayment status: transactor/revolver – credit cards * Loan repayment: repayment behavior – housing/car loans * Background checks through internet resources – QuestNet/Acra * Analyzing customers’ possessions. (Properties/bonds/cars/ other premium cards, investments with the bank; AUM) * Checking corporate banking status if customer is a director of a company - Liaising with other depts (phone/emails) to acquire additional information on customers (Service ambassadors/Relationship Managers) - Processing unsecured loans (Tuition Fee, Study & Computer Loans) - Processing Debit Cards applications - Processing Credit Cards & Cashline applications For Credit Cards & Cashline - Income computation; familiarized with all acceptable income documents, whether are they legit or not * Tasked to design and come out with new training manuals for new staff to follow * Ensure that all applications are processed accurately in accordance to guidelines set by the bank and MAS and complied with credit and operational risk policies * Liaising directly with customers through phone calls, resolving issues and enquiries * Ensure credit processing requests are attended to and transactions processed within specified standards of quality and turnaround time