Wolfgang Müller-Alfers

Customer Relationship Manager EMEA

Planegg, Bavaria, Germany

About

I drive clarity and accountability in complex, multi-country HR service environments. As EMEA CRM for SHS, I connect business expectations with operational reality—ensuring alignment, transparency, and sustainable value delivery across stakeholders, functions, and regions.

Experience

  • Siemens (20 yrs 4 mos)
    • Customer Relationship Manager Siemens Healthineers EMEA (GBS H2R CRM)
      Nov 2025 - Present · 9 mos

    • Head of H2R CEE Regions (GBS H2R HUB CEE)
      Jun 2022 - Nov 2025 · 3 yrs 6 mos

      - Overseeing operations for small & medium sized countries in CEE region (Adriatic, HU, IL, RO, TR, UA) - Guiding and mentoring the team of country managers - Implementing agile initiatives to enhance service and process excellence - Leading strategic digitization projects, including Workday, Payroll Outsourcing and ServiceNow - Customer management - Budgeting and performance management

    • Regional H2R CRM EMEA for Siemens Healthineers (GBS H2R CRM)
      Jan 2022 - Dec 2023 · 2 yrs

      - Co-creation of vendor management structures, incl. demand management, performance reporting, SLAs - Management of performance dashboard - Coordination of offers and service transitions - Monthly service review meetings

  • Year abroad with different work experiences at Harlequin Nature Graphics
    May 2004 - Nov 2005 · 1 yr 7 mos

  • Senior Management Consultant / Management Consultant (SBS Management Consulting) at Siemens Business Services Consulting
    Jun 2000 - May 2004 · 4 yrs

    Strategy-, IT-consulting and projects with focus on business transformation

  • Assistant to Managing Director / Marketing Manager at SOS Children's Villages International
    Jan 1996 - May 2000 · 4 yrs 5 mos

  • Recruiting Trainee Program / University Relations at BASF
    Apr 1995 - Jun 1995 · 3 mos

    3 month internship