Sarnen, Obwalden, Switzerland
Electrical/ electrification field (ECUs, battery system inverters): customer service in greenfield environment (claims, PPAPs, audits), internal problem analysis, new product implementation, product/process relocations
supplier audits (electronic and mechanical components, worldwide), supplier claims analysis&verification, supplier qualification.
Customer claims management(german OEMs) handling customer audits, internal problem analysis, new product implementation, PPAP, MSA, internal audits, managing team of 20+ persons
Complaints management - customer service, 8D Reports, root cause analysis, creating/ reviewing procedures, instructions, control plans, FMEAs, PPAP submissions, performing internal process and system audits, MSAs, capability studies, employee trainings,