Myrtle Beach, South Carolina, United States
Customer-facing technical leader with 15+ years at Juniper Networks supporting Tier-1 service providers and financial institutions. Operate at the intersection of pre-sales and post-sales—partnering with account teams on architecture, PoCs, and RFP responses while owning delivery and customer outcomes across large-scale deployments. Proven impact includes leading pre-sales architecture for an $11.1M SRX/Junos Space deployment at Verizon and driving design, migrations, and solution validation across global financial customers. Recently focused on AI/HPC infrastructure, designing and operating multi-node GPU clusters and LLM inference platforms—bridging networking, compute, and real-world AI workloads. Seeking to apply this hybrid experience in a full-time Solutions Engineer / Pre-Sales role focused on AI infrastructure, data center networking, and cloud-scale systems.
Primary technical advisor for two of HPE/Juniper's largest Service Provider accounts — Verizon (global) and AT&T (North America). Partner with sales, engineering, and product teams to align customer requirements with Juniper solutions, support architecture discussions, and represent HPE/Juniper in executive-level reviews. • 30,000+ Juniper devices under active contract across the two accounts, representing $3.6M in annual recurring revenue. • Translate Juniper product roadmap into customer-specific strategy; influence design decisions as customers plan upcoming deployments and refreshes. • Represent HPE/Juniper in annual on-site business reviews with Verizon's UK team and a major retail end-customer operating across the UK and Central Europe. • Drive service-impacting escalations end-to-end: scope, mobilize the right resources across HPE/Juniper, and own executive-level status reporting. • Serve as the senior customer-facing voice into Juniper Engineering, Professional Services, and Product Management — driving feature inclusions and release holds for critical fixes based on customer-impact data. • Deliver stakeholder reporting on support activity, case metrics, resolution KPIs, and account health; build action plans against shortfalls.
Embedded senior technical consultant at Juniper's strategic accounts across a decade of expanding scope — from Bank of America (2011) through Financial Services escalation lead (2015) to Verizon Digital Media Services (2017) and ultimately to all Verizon security platforms globally (2018–2021). Dual pre-sales and post-sales role throughout. • Led pre-sales architecture for Verizon's SRX 4K / Junos Space VPN build — solution closed at $11.1M and set the record for largest VPN scale ever managed on Junos Space. • Lead engineer on ScreenOS and Check Point → Juniper SRX migrations at multiple Tier-1 financial services customers — training, architectural design, cutover plans, and post-migration validation. • Owned customer-specific PoCs, design reviews, RFP responses, and certification testing across Verizon's portfolio in partnership with PDT, Engineering, and account teams. • Primary senior point of contact during service-impacting escalations; coordinated JTAC, ACE, Engineering, Professional Services, and Product Management on behalf of the customer. • Piloted Juniper's Technical Liaison Manager service offering — combining Service Management and Resident Engineering into a single customer-facing role. Pilot succeeded; model was adopted and scaled. • Multiple awards and recognition for outstanding customer service.
Senior network security engineer for the State of Delaware — owned architecture, design, and third-tier support for the statewide security infrastructure serving all Delaware state agencies. • Lead engineer on the state's Juniper NS 5400 → SRX 5800 firewall conversion — architected the cutover plan and owned the full migration. • Architected the state's security policy for Citrix remote access, covering all State Agencies. • Designed and operated a multi-site load-balanced SSL VPN cluster for statewide remote access. • Designed the state's tiered DNS structure with outbound / inbound query separation and Cisco GSS integration for geographic load balancing. • Third-tier support on all network security devices across the state's infrastructure.