Al Khobar, Eastern, Saudi Arabia
Senior Technology Executive & Former UN Regional CIO with 28+ years' global experience leading IT & Digitalization across IT/OT environments. Proven success in Oracle EBS/Fusion & SAP S/4HANA optimization, AI and automation integration, and large-scale digital transformation. Currently GM IT & Digitalization at a PIF-owned oilfield services group, leading 100+ staff and driving a multi-year roadmap across 13 countries. Passionate about embedding smart technologies into operations, mentoring Saudi nationals, and ensuring best-in-class cybersecurity and digital governance Key Highlights: - International Acumen: My tenure in KSA, Brazil and Kazakhstan has honed my ability to navigate complex global landscapes. - Reduced operational IT costs by 18% over 2 years through ERP centralization - Strategic Leadership: Proven success in leading digitalization across IT and OT environments, deploying SAP S/4HANA & Oracle EBS/Fusion, fostering AI/automation adoption, and mentoring Saudi talent. - Cybersecurity and ISR Compliance: Led several high level internal/external cybersecurity audits under ISO 27001 framework, including risk assessment, security controls and compliance audits in addition to several due diligences prior large M&A transactions. - Holistic Approach: My leadership encompasses both technical excellence and business impact.
Reporting to the Group CEO and manages the group`s information technology in 8 countries. • Lead the digital transformation process within the organization • Develop goals and strategies to ensure the IT department runs smoothly and effectively. • Direct and establish IT-related projects. • Monitor changes in the technology sector to discover ways the company can improve and develop. • Supervise the networks and computer systems in the company to ensure optimal performance. • Plan and direct the implementation of new IT systems. • Provide leadership to IT specialists and other staff within the company. • Create and adapt technological platforms to improve the client experience. • Troubleshoot data-related issues and establish regular maintenance. • Business Information (BI/Analytics): Implement BI and analytic solutions which help form actionable customer segments, improve customer retention, boost forecasting ability, and ultimately boost sales. • Implement a reliable ERP solution to optimize operations for efficiency, reduce costs, and maximize profitability. • Provide a fully automated paperless environment in service centres for better control, less waste and proper traceability.
Reporting to the Regional Director of the UN (WFP). Strategically engage with the Country Offices in RBC to contribute to the development of IT strategies, ensuring that operational realities of the service, country or region inform planning; •Lead the design and implementation of IT plans, policies and processes to meet local objectives and support WFP strategic goals; • Lead the management of major IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and ensuring users to get maximum benefits from them; • Maintain technical expertise and knowledge of external industry developments to provide leadership in specific technical areas of competence; • Lead and motivate a large and diverse team of IT Officers, providing coaching, training and guidance to ensure appropriate development and enable high performance and customer-centric focus; •Ensure the development of staff capability in IT/TC across the region by leading the design and setting the standards for training policies and programmes; • Identify and build relationships with other UN agencies to align activities, conduct vendor negotiations, and maximize possibilities of future inter-agency collaborations; •Serve as an effective spokesperson; identify and form partnerships with colleagues and partner organizations, to enable information exchange, and help meet WFP’s service requirements; •Represent UN at international meetings and conferences, to gather and share best practice to improve IT/TC service delivery; •Take responsibility for incorporating gender perspectives in all areas of work, to ensure equal participation of women and men; •Lead emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis;
• Lead the digital transformation process within the organization: o Business Information (BI/Analytics): Implement BI and analytic solutions which gave management a close monitoring for the business performance and cost analysis. o Implement a reliable ERP solution to optimize operations for efficiency, reduce costs, and maximize profitability. o Implement Cx (Customer Experience) systems to provide a complete customer mobile platform to perform all sales, maintenance or complaints, as well as a complete 360 view of the customer portfolio across the group of companies. o Provide a fully automated paperless environment in service centers for better control, less waste and proper tractability. • Responsible for developing and implementing GB Auto’s Information Technology strategies, ensuring GB Auto continuously evolve and grow their portfolio by using IT in a strategic and appropriate manner • Member of the Executive committee leading Business model and business processes re-engineering • Leading transformation of sales and after sales automation to reach better services and customer satisfaction. • Automating all business units to reach better productivity and efficiency • Designing & building IT Infrastructure required for business growth and regional expansions. • Ensure achievement of financial objectives for the group IT. Other Achievements: • Selected as the TOP CIO in MENA for Automotive https://www.slideshare.net/slideshow/embed_code/key/4cN1kmDKwFM81F • Digital Transformation of Service Centres & Warehouse https://www.youtube.com/watch?v=loYNfPB-yao • Implemented the first Online Car Purchase portal in Egypt and the region for Hyundai. https://www.instagram.com/p/B_4qcGuhY-L/?igshid=1wn15hjin24b • Implemented Hyperion budgeting and Financial management systems for group budgeting and consolidation. • Implemented the latest data storage systems based on EMC Xtreme I/O technology that allows ZERO snapshots and no downtime for data recovery.
• Accountable to lead the team in directing and spearheading the Operation, Expansion, Growth and Performance of the Information Services in the group of companies. • Managing IT strategic plans, policies, programs and schedules in alignment with corporate goals and objectives. • Involved in directing the information and data integrity of the company and its business units. • Evaluating overall operations of computing and information technology functions and recommending enhancements. • Defining & implementing short and long range departmental goals, objectives, policies, and operating procedures. • Supporting review and approve major contracts for computing and information technology services and equipment. • Spearheading the development, design, and implementation of new applications and changes to existing computer systems and software packages. • Providing development and review of all back-up and disaster recovery procedures and plans. • Performing routine team administration asks as well as team development initiatives. Achievements: • Implemented a complete POS system for the retail shops and a VAN sales handheld system for the mobile salespersons, which is fully integrated with the ERP system. • Manage & supervise the ERP upgrade for the group (15 Companies) (Financials, Distribution, Logistics, Manufacturing). • Plan and manage the implementation of a new DR (Disaster Recovery) System for the ERP in the Group. • Oracle HRMS implementation in all Group Companies (15 Companies). • Automate the group financial statements’ consolidation on different reporting levels (Group, Business Unit, Activity, Process) • Upgrade the Group’s Backbone network to Cisco technology with new Firewalls and VPN servers to ensure compliance with the group’s IT security standards. • Plan and design the new Implementation of MTECH (Poultry Management System) and its integration with the ERP, which will handle all the poultry & feed manufacturing operation among the group.
• Lead a team of 25 resources for management of IT Operations in Egypt, which covers the IT operations of all LCE operations in Egypt. • Managed development, management, update, and implementation of the Technology Strategic plan to ensure the highest standards of services delivery. • Responsible for the development and administration of the organization’s IT annual budget and control the project financial, expenditures and cost estimates • Involved in leading and directing the development and implementation of goals, objectives, policies and priorities for assigned projects, services, and functional areas within the companies • Supported the network operations, desktop user support, business applications, technology projects, quality assurance, remote facilities and related information technology services to align IT systems with the group business needs. • Provided more efficient and effective service delivery methods and procedures to ensure rapid and smooth operation of IT issues and continuity of the group business. Achievements: • Implemented an Electronic customer depositing system through the post offices and link it directly to the Oracle A/R system, which decreased the cash collection cycle time and decreased the Sales Cost by 30%. • Implemented an Electronic Ordering system via phone (IVR), which allows the customer to place orders, select product, plan shipping delivery and get information about his account's status and balances and link it directly to Oracle E-Business suite. This system has increased the order placement availability to 24X7, which allowed the company to achieve a new record in its sales during March-09 (1million Ton of cement /month). (First Implementation in the world within the cement industry-This project become a standard implementation in Lafarge worldwide) • Implement two levels DR plan, which includes a HOT DR on-site & off-site recovery for all Oracle applications and decreases the down time from 8 hours to ZERO.