Grovetown, Georgia, United States
Senior Technical Trainer and Technical Program Manager at Amazon Web Services (AWS) with over 5 years of experience leading cloud and AI enablement programs. Expertise lies in designing and delivering scalable training initiatives, including certification courses, workshops, and e-learning modules, to empower global sales and technical teams and align with AWS's strategic goals. Collaborates with C-level executives, stakeholders, and subject matter experts to develop technical content, driving adoption of AWS services and architectural best practices. Skilled in leveraging CSAT, NPS, and engagement metrics to measure and enhance program effectiveness. Passionate about advancing technical proficiency and innovation through cloud and AI technologies.
Senior Technical Enablement Manager focused on designing and scaling implementation-focused training programs for technical audiences across cloud, SaaS, and cybersecurity environments. Experienced in translating complex enterprise architectures, networking, and deployment models into hands-on learning experiences including virtual instructor-led training (vILT), technical boot camps, labs, and self-paced eLearning. Skilled at enabling internal teams and partners to deploy, configure, and operationalize solutions in real-world customer environments. Strong cross-functional leader partnering with Product, Engineering, Sales Engineering, Customer Success, and Partner teams to drive technical readiness, adoption, and program scalability across global audiences. Expertise includes technical enablement, cloud solutions, cybersecurity, enterprise architecture, program management, and learning design.
• Owned and delivered global instructor-led, virtual, blended, and self-paced technical training programs, averaging 120+ sessions annually • Delivered advanced (300–400 level) technical training including architecture whiteboarding, live AWS console demonstrations, and hands-on labs • Scaled programs from 120–400 attendees per session, with peak sessions reaching 972 participants • Maintained CSAT and NPS scores of 4.8–4.9 / 5 across multi-year global delivery • Served as sole program owner for flagship enablement programs for 3+ years, ensuring continuity and quality during organizational change • Designed and facilitated train-the-trainer enablement, establishing consistent delivery standards across regions • Partnered closely with engineering, product, L&D, and operations teams to keep curriculum current as services launched and evolved • Used performance analytics (CSAT, NPS, attendance, knowledge increase, qualitative feedback) to identify gaps early and adjust training before customer impact • Regularly engaged senior leadership, including leaders reporting directly to the CEO Programs Invented & Scaled • Console Demos: Short-form technical walkthroughs (5–15 minutes) generating 40,000+ views by 2025 • Quick Hits: Bite-sized technical learning (1–3 minutes) generating 22–25K views in 2024 and 27K+ views in 2025 • Quick Hits Podcast: Global, time-zone-friendly enablement adopted across regions
- Lead a group of programmers for ADP Workforce Now platform. - Train clients and associates on current software platforms - Travel to client sites to train and optimize clients databases - Present and Lead team meetings - Ability to develop training material and present in a classroom or virtual environment - Ability to produce reporting of metrics and performance
- Optimize processes and goals to ensure high team performance - Work with leaders to increase individual performance and set clear expectations - Determine areas of opportunity and initiate changes - Train and mentor associates stateside/overseas - Created and Lead Migration/Service SWAP program (April 2018-March 2018) - Lead Connections Partnership Program with virtual reps (June 2017 – March 2018) - Co-Leader of Knowledge exchange program - Create and lead internal leader and associate chatrooms to lower internal transfers and build new relationships with South MAS Up Market and Core teams - Create and deliver presentations for senior leaders - Managed south and east region escalations from business partners and clients - Lead weekly huddles and team meetings to drive positive results - Ability to work under pressure to meet deadlines
- Managed a tech team that supports clients that use ADP Workforce Now Payroll Software. -
Install and Upgraded Existing computers on contract.
- Provided technical assistance and education to customers who owned Hughes brand satellite television systems - Maintained a thorough working knowledge of the technical aspects of five different models of satellite systems - Updated and maintained customer information database - Scheduled appointments for Business Solution Advisors with potential business clients of Gateway Computer Company - Maintained appointment schedules of several advisors in six different geographical regions - Answered customer questions concerning issues related to CompuServe/AOL Internet service accounts, billing, cancellation of service, and reestablishing service. - Troubleshot COX Communications cable television and internet connections - Helped customers set up email accounts