Singapore
As an aspiring polymath, I've decided to embrace my plethora of different interests. As a generalist, I'm often called a swiss-army knife, fire fighter or plumber. I like observing how things work and think of ways to improve the process and outcomes for everyone involved. I enjoy building a community in the places I work. From standing in the gap or connecting people, I enjoy working with different teams to help them find both success and enjoyment in what they do. As a teacher at heart, I find purpose in helping people understand that history is not just a study of the past but a means to interpret the world we live in. I enjoy helping people find clarity in what they do. I listen to their stories and share vulnerably from my good, bad and ugly. I hope they see painful experiences not as something to be forgotten but in due course, a means to connect with the similarly-afflicted. I take interest in tech, games and gadgets. I like providing feedback to the developers of the apps I use and the games I play. I also enjoy being an advocate for the amazing work they do. I'm learning how to build in public on my Twitter. PS: I have also a secret passion in theatre and food photography. I have been involved as a cast member in a number of productions (refer to the "Projects" section) and I post my food photography on Twitter and Google Local Guides.
AI Operations • Grew the AI Operations team to enable a full weekday coverage. • Improved the team's performance in terms of responsiveness (SLA). • Collaborated with the Engineering team to design new features to improve Operator experience and streamline data collection. • Collaborated closely with the Customer Success team to address customer concerns and identify best practices for conversational email marketing. People Operations • Co-organised the company's two physical office move with zero incidents which involved equipping, WiFi set-up and workspace planning. • Facilitated a high-touch onboarding experience for new team members which involved the pre-boarding equipping, first day orientation and timely first month check-ins. • Led the company's COVID-19 Business Continuity Plan to help the company transit to 100% WFH arrangements which involved timely email updates on government guidelines, activities to keep the team "together apart" and regular check-ins with team members. Social Media Manager (Twitter) • Increased the company Twitter presence by 10% during a 4-weeks stint between mid-July to mid-August. • Collaborated with Product and Marketing team to introduce new features and build awareness around the Saleswhale Masterclass.
Current Appointment: Gun Position Officer, 223rd Battalion Singapore Artillery Battery Commander (Stand-in) • Selected to serve as the stand-in Battery Commander for May 2018 reservist training • Co-led a company of soldiers from different profiles and motivations to secure their support and participation in peacetime training Gun Position Officer, 223rd Battalion Singapore Artillery (2010 - Present) Gun Position Officer, 20th Battalion Singapore Artillery (2009 - 2010) • Awarded “Best NSmen Achiever”in the 10th Fire Support & Targeting Officer Course (FA) • Analysed a variety of mission data to aid in the execution of various artillery field missions • Led my Command Post group to become the top Fire Direction team through the creation and implementation of relevant tools and workflow processes.
Teaching and Learning • Taught students with a variety of learning profiles through meaningful differentiation – Feedback from lesson observations highlighted a high level of student engagement. • Contextualized the learning of history for students by helping them understand and apply the relevance of what they are learning to current affairs – Feedback from students showed satisfaction with the teaching of concepts and content. Coaching and Mentoring • Coached student leaders (prefects) in the organization and execution of various school events • Conducted workshop on "The Value of Pain" to coach 50 students (aged 16 to 17) to use their painful experiences to become better leaders – Received positive feedback from participants and requests to conduct the same workshop again. Administrative • Improved stakeholder communication with parents through regular email updates – Led to increase in parental trust and satisfaction. • Organized the Year 2 Learning Journey and Overseas Trips to Kuching - Improved the Standard Operating Procedures to enable future teams to work better. • Facilitated the logistical arrangements for the South Area Campfire 2016 - Event was successful with over 900 participants.
Game Development • Assisted the QA testing of three video games titles • Helped to develop a QA Standard Operating Procedure Community Outreach • Increased the company’s social media presence (doubled Twitter followers) with zero marketing dollars through regular and earnest content updates • Facilitated the company's participation in three consecutive international conventions through detailed pre-event logistics preparation and post-event evaluation. • Increased the awareness of the company’s portfolios by engaging a variety of attendees (i.e. developers, media and members of public) across different conventons. Involved Conventions • PAX Prime 2015 (Seattle, USA) • Tokyo Game Show 2015 (Chiba, Japan) • EGX 2015 (Birmingham, UK)