Selangor, Malaysia
Experienced and self-motivated Sales & Operations Lead with 14 years of industry experience overseeing sales figures and daily operations of retail outlets. Bringing forth a proven track record of working collaboratively with operations team to increase revenue, cost control, streamline operations processes and increase productivity. A strong leader with in-depth knowledge of operational fundamentals and believe exceptional customer service is essential to retail success.
Manage the process of bringing in revenue. Set sales strategy, align the sales structure with the strategy, manage people and implement process. To lead and manage the operational elements of sales. Building sales team, setting quota, building a sales process, hiring sales people, forecasting, pipeline management, team management.
Established the business plan for the financial year and timely review on the actual performance vs business plan. Applied strategic action plans to improve the sales performance and profitability. Developed retail store SOP and ensuring operational integrity and compliance.
Developed sales plans to achieve the annual sales budget for the entire region. Monitor and control the sales budget to ensure optimum utilization of resources in the region. Conduct regular market visits, competitors analysis and continuously searching for new opportunities in order to increase sales revenue in the region.
Lead retail outlet sales team to achieve sales target and KPIs. Sales performance monitoring and implement strategic action plans to ensure achieve the planned sales budget. Inventory planning and control, ensure optimum stocks holding at all times. Ensure daily store operations are running smoothly and adhered to SOP.