Singapore
Experienced Community Specialist with a demonstrated history of working in the professional training & coaching industry. Skilled in Rooms Division Management, Pre-opening, Menu Engineering, Hotel Management, and Revenue Analysis. Strong community and social services professional with a General Manager Program focused in Hotel/Motel Administration/Management from Cornell University. Develop Professional Image and Competence ● Presentation Skills ● Public Speaking ● Content Marketing Strategy ● Effective Proposal Writing ● Fundamentals of Event Planning ● People and Performance Management ● Establish Relationships for Customer Confidence ● Display Critical Thinking and Analytical Skills ● Employee Engagement Management and Relations ● Solve Problems and Make Decisions ● Community and Partnerships Specialist Capstone Project ● Fundamentals of the Personal Data Protection Act ● Facilitate Effective Communication and Engagement at the Workplace ● Manage Cross Functional and Culturally Diverse Teams ● Emerging Technology Synthesis ● Design Thinking for Operations ● Creating Exemplary Volunteering Experience ● Negotiation in Stakeholder Management ● Social Media ● Conducting Market Research ● Business Model Canvas ● Digital Marketing and Engagement ● Project Management ● Online Communication and Collaboration Tools ● Search Engine Optimization
· Fully responsible for the Profitability, Management and Operations of Hotel Chancellor @ Orchard. · Manage the entire Hotel Operations. · Train and guide the team to provide better service and achieve their targeted goals. · Drive OTA (Online Tour Agency) portal sales and rates. · Establish the hotel as the preferred partner for corporate shipping companies. · Implemented the LHW (Leading Hotels of the World) service standard. · Negotiated and signed 9 contracts with SLA (Singapore Land Authority) from late March 2020 to end of December 2021, amounting to more than S$30m revenue.
● Develop Professional Image and Competence ● Presentation Skills ● Public Speaking ● Content Marketing Strategy ● Effective Proposal Writing ● Fundamentals of Event Planning ● People and Performance Management ● Establish Relationships for Customer Confidence ● Display Critical Thinking and Analytical Skills ● Employee Engagement Management and Relations ● Solve Problems and Make Decisions ● Community and Partnerships Specialist Capstone Project ● Fundamentals of the Personal Data Protection Act ● Facilitate Effective Communication and Engagement at the Workplace ● Manage Cross Functional and Culturally Diverse Teams ● Emerging Technology Synthesis ● Design Thinking for Operations ● Creating Exemplary Volunteering Experience ● Negotiation in Stakeholder Management ● Social Media ● Conducting Market Research ● Business Model Canvas ● Digital Marketing and Engagement ● Project Management ● Online Communication and Collaboration Tools ● Search Engine Optimization
● Fully responsible for the Profitability, Management and Operations of Hotel Chancellor @ Orchard. ● Manage the entire Hotel Operations. ● Train and guide the team to provide better service and achieve their targeted goals. ● Drive OTA (Online Tour Agency) portal sales and rates. ● Establish the hotel as the preferred partner for corporate shipping companies. ● Implemented the LHW (Leading Hotels of the World) service standard. ● Negotiated and signed 9 contracts with SLA (Singapore Land Authority) from late March 2020 to end of December 2021, amounting to more than S$30m revenue.
● Fully responsible for Profitability, Management and Operations of the Rooms Division of Festive Hotel at Resorts World Sentosa. ● Improved the Service Standards for Front Office and Housekeeping Operations. ● Improved TripAdvisor rating from the 13th position to the 6th positions of hotels within Sentosa in just one year. ● Awarded Asia’s Leading Family Resort 2018 for Festive Hotel by World Travel Awards. ● Merger of the entire Front Office with Concierge and selected Bellmen to be able to check in guests to increase productivity.