Wilson Lim

Global Product Support Engineer

Singapore

About

With a passion for technology, I am a fast learner and team player who is able to pick up new technology quickly.

Experience

  • Razer Inc. (Singapore · On-site)
    • Global Product Support Engineer
      Sep 2024 - Present · 1 yr 10 mos

    • Software QA Engineer
      Mar 2023 - Sep 2024 · 1 yr 7 mos

      - Developed and implemented test plans and strategies to ensure software quality and compliance with requirements - Performed regression and functional testing to ensure compliance - Identified, documented, and reported bugs and other issues in bug tracking system - Utilised Selenium WebDriver and Python to develop automated test scripts, reducing manual testing efforts by 30% - Performed root cause analysis to identify underlying issues and prioritize corrective actions - Collaborated with development teams to identify and prioritise test cases based on risk and impact. - Spearheaded regression testing and analysed test results, ensuring timely defect identification and resolution - Qualified new Keyboard Product to launch to current Synapse software - Qualified all Keyboard Products to launch to new Razer Synapse

  • National Service at Singapore Police Force
    Oct 2020 - Oct 2022 · 2 yrs 1 mo

  • Junior Tester at Beyondsoft
    May 2019 - Sep 2019 · 5 mos

    - Collaborated and worked closely with colleagues from other departments and executed test cases - Performed regression and functional testing to ensure compliance - Identified, documented, and reported bugs and other issues within the proprietary software - Researched alternative solutions to problems and made recommendations to test lead - Perform other ad-hoc tasks and duties when assigned

  • Internship Trainee at PC Dreams Pte Ltd
    Oct 2016 - Dec 2016 · 3 mos

    - Responsible for diagnosis and troubleshooting of laptops - Replace hardware components while performing quality inspections and maintaining data - Provide technical support - Handle customer complaints and provide solutions

  • Tester at IBM
    Jun 2016 - Jul 2016 · 2 mos

    - Perform Hardware Management Console testing to ensure compliance - Perform ad-hoc duties