City of Cape Town, Western Cape, South Africa
My Mission To create lasting solutions to personal and business. To serve individuals and families by empowering them timely. To inspire lifelong learning, advance knowledge, and strengthen our communities. To inspire breakthroughs for life transformation. To work in partnership with individuals and organisations in order to deliver on the promise of the vision. My Vision To awaken imagination in every person -If you have a mind you can imagine ================================================================== I am passionate about people, challenges make me grow. My passion for facilitating is what I am, I can facilitate on any subject to achieve desired results. I take advantage of the technology at all times whenever required. Community challenges are the new gold mines so to speak so working within the communities is so fulfilling to see people's lives transform in front of my eyes is such an honor. I am a dynamic professional with working experience of 20 years plus in various organizations. Considerable exposure in: With skills in conceptualizing, planning, resourcing executing various training interventions/ projects in compliance with quality standards. Significant abilities in carrying out analysis; finding gaps in the process as well as devising a road map for enhancing various solutions suitably so. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem-solving & organizational abilities. Possess a flexible & detail-oriented attitude. A fast learner with excellent problem-solving skills. Successfully completed the project within the stipulated time. Very strong interpersonal & communication skills and can blend smoothly into a team environment. Change management agent able to communicate change at all levels. Stakeholder analysis and management. Operations manual development. Team building facilitation. Strategy planning facilitation. Team Cohesion Facilitation. Technical Area: - Dashboard Report Designing Ability to adapt to fast-changing technical environments and up-gradation and integrations to the latest developments Expert in MS Office applications, designing dynamic reporting systems in excel that enhances decision making at a high level. Systen User Solicitation
Relationship Coaching Strategy Review and formulation Sessions Cooperating Teambuilding Youth Empowerment Programs Women Empowerment Programs Personal Strategy Formulation One on One Coaching Group Teen Coaching Teachers / Educator Team Building Facilitation Facilitated SGB and Educator Team sessions Facilitated School Policy Reviewing and Formulation Session Public Speaking Trainer/Coach NPO/NPC Business Proposal Drafting/writing NPO/NPC Directors Accountabilities and Responsibilities Training Digital Marketing Awareness Sessions Career Coaching Parent Teen Relationship Coaching Business Documentation Development Christian Coaching and Counselling Running Youth Camps (ages 4 and above ) Family Reunion Camps
Checking of Hardware and Software architecture reediness for installation Ensuring that user technology is ready for deployment Provide customer-back end product engineering support for Office365 Provide real-time client support for faster resolution of cases after deployment Symantec Management Console Managing Installation Scripts Managing and rerunning failed scripts Setting up user profiles in exchange Conduct research on complex cases, and contributes to knowledge management initiatives. Running of scripts via Altrilis client server Monitoring and running scripts Installations and trouble shooting of Outlook Add-ins (Mimecast, Email Management , Opentex Connec, e.t.c End user support on Outlook 365 skills Assisting users to access OWA (Outlook Web Access) Supporting of international clients using (Taiwan, Nigeria, Zambia, Angola Zimbabwe, South America) Team viewer Star-leaf MS Teams Simple-help Remote Support / Quick help for tablets for sales teams Windows Registry Maintenance Creating and assigning incidences in SNOW (ITIL 3)
Provide support to the PMO in the implementation of project, program and portfolio processes Ensure that the project, program and portfolio management templates are updated and that the changes are communicated to all stakeholders when documents are changed or added Oversee the upkeep of project documents to ensure that they are fit for use Project and Program manager support Maintain the relevant project data in various systems Meeting/workshop setup Document signatures Uploading documents Printing Providing responses to ad hoc requests for information on projects Provide first-line support and administration for the following tools: IT PMO Drive - maintain all project and document folders Provision of project/program information reports as per the requirements set by the Programme manager PMO Office admin including but not limited to: Ordering stationery Management and communication of diaries Deciding and Initiating Action Solve problems process related problems Identify and deal with issues proactively and persistently; seizing opportunities that arise Delivering Results and Meeting Stakeholder Expectations Focus personal efforts on achieving results consistent with all Project Management processes Provide support to the project managers in the implementation of IT Projects Relating and Networking Prevent, manage and / or resolve conflicts where applicable Presenting and Communicating Information Listen to others and communicate in an effective manner that fosters open communication Personal Time Management Schedule and organise own time, effectively determining how much time is required to complete multiple direct and indirect tasks, and when such tasks are required Integrity Adherence to moral and ethical principles, soundness of moral character, honesty and fairness in handling the diverse requirements of the IT teams and business users
Operational Strategic IT support to the Director Designing of Workflow Spreadsheet in Excel Technical enhancements, automating of the recruitment Selection process in excel Automated Leave Administration statistical tool Internal IT Team Support Facilitation of Training to Internal Staff on MSO 2012 products Documentation of training Manuals Building Capacity within the staff to effectively use available technologies Leasing with IT support services
Facilitation of Training to Western Cape Gove employees Overall Training Centre(s) management Relationship Management with Directorates Training Manual Management Promotions of training to the overall region Internal Team Support Assent Management (20 Laptops, 70 plus Desktop training machines) Training Internal Staff on MSO 2012 products (New training materials) Strategy formulation on how to develop new materials Formulation of new outcomes on the new training subject Documentation of training Manuals (MSO 2012, compatibles and other desktop apps ) Creation of Electronic newsletter and promotional material to the directorates Training Delegates Analysis and recommending on the next training need