Atlanta, Georgia, United States
Solutions Engineer At NiCE.
Led technical discovery and demonstration calls, aligning Splunk’s capabilities with client business needs to secure the technical win and accelerate sales opportunities. Facilitated customer-facing Splunk workshops, guiding users through real-world use cases in observability and security. Earned 3 technical Splunk certifications during the internship, demonstrating proficiency in core Splunk functionality, enterprise administration, and cloud administration.
Developed a scalable model monitoring system tailored for data scientists, usable across any predictive model in production. Empowered data scientists with unprecedented visibility into model performance to ensure proactive retraining. Engineered a robust monitoring infrastructure in AWS and a Streamlit-powered web application hosted on ROSA. Architected and implemented an AWS-based project tracking platform, integrating real-time GitLab data with PowerBI dashboards, enabling advanced analytics and cross-team insights. Improved leadership's visibility into cross-organizational software development workflows, driving data-informed decision-making and improving project efficiency resulting in improved cross-functional collaboration. Spearheaded the platform's adoption in a separate organization, managing change processes and promotion.
- Co-authored paper examining stakeholder perspectives of AI sensing in the workplace published in ACM CHI 2023, cited by 43 other publications. - Wrote web scraping program in Python to collect papers for literature review based on key word optimization.