Madrid, Community of Madrid, Spain
- Maintained company stability during pandemic - Managed employees after closing the hotel - Coordinated the market placement of the property - Negotiated and finalized the sale of a property while insuring smooth transition of hotel ownership
- Optimized personnel scheduling to increase customer services while promoting a healthy work-life balance for employees - Revamped F&B services by doing a market analysis to establish competitive prices and maintain high quality products - Upkept quality management control across departments - Engaged with clients to promote loyalty and identify location of improvements - Streamlined supply chain management to improve accounting transparency and operational process - Implemented a new all-in-one PMS system, achieving a 230% cost reduction from the previous system - Represented the company at International Tourism Exchange (ITB) Berlin - Increased annual bookings by 15-20% through improved marketing strategies
- Successfully implemented new marketing strategies across four languages - Increased online marketing activities optimizing SEOs, regular news postings and client mailings - Partnership management with travel agencies
- Introduced 'Garden Lounge' voucher program - Used various tools to advertise the new lounge - Increased customer loyalty by setting up mailing list and maintained close contact to clients.