Bill Felton

Assoc. Manager / Clinical Services Learning, Development & Performance

Warner Robins, Georgia, United States

About

Dynamic and results-oriented Manager with over 20 years of experience in training and development within the healthcare sector. Proven track record in managing diverse teams, enhancing training programs, and improving employee morale. Adept at curriculum development, instructional supervision, and utilizing technology to advance learning objectives.

Experience

  • Aetna, a CVS Health Company (21 yrs 3 mos)
    • Associate Manager
      Jan 2023 - Present · 3 yrs 6 mos

      - Currently managing a team of eleven nurse educators and senior trainers delivering ad hoc training to incumbent staff and new hire onboarding, foundational and role specific training in Case Management. - Enhance facilitator skills in classroom management and delivery, resulting in improved team morale and cohesion. - Collaborate with business partners to assess training needs and develop new hire and incumbent staff skillsets. - Supported KPI and metric collection to support business objectives.

    • Learning Consultant
      Nov 2019 - Jan 2023 · 3 yrs 3 mos

      - Consultant for business partners to determine training needs and identify gaps in learning and or performance. - Designed and developed training solutions, utilizing tools such as Articulate Storyline, Rise 360, and Camtasia. - Conducted content reviews and updates, ensuring alignment with business needs.

    • Senior Trainer - Consumer Health and Services / Learning and Performance
      Jul 2008 - Nov 2019 · 11 yrs 5 mos

      Dedicated and accomplished training professional with extensive experience in corporate training using virtual platforms and technology based platforms. I consistently use technology to advance learning objectives in dynamic, challenging and fast-paced environments. Using the standard adult principles of learning I have created technology based and instructor led training and have incorporated the micro learning theories when applicable. I have incorporated Level I and Level II evaluations and have linked the delivered training to a reportable LMS structure.

  • CSP / Provider Services at Aetna
    Dec 2003 - Apr 2005 · 1 yr 5 mos

  • Stage Technician at Walt Disney World
    Nov 1989 - Nov 1999 · 10 yrs 1 mo

    Worked in the live theatres as a stage hand at what was known back than as Disney MGM Studios. Props, lighting, audio, special effects etc. I was a lead often and in charge of staff from 6 people to 20. Project Management from the inception of a show concept in the creative process to daily operations implementation.