William J. Lynch

Enterprise Agentic AI | Moveworks (ServiceNow) | Keynote Speaker on AI, CX & EX

United Kingdom

About

I help businesses move from AI experimentation to AI execution that drives measurable ROI. As an Enterprise Solution Executive at ServiceNow within the Moveworks business, I partner with organisations operationalising agentic AI across IT, HR, Finance, and enterprise workflows. Moveworks delivers an AI Assistant that understands intent, reasons across systems, and completes work end to end, turning conversation into completed outcomes. I have operated within Fortune 500 environments, including Live Nation Entertainment, Oracle, and ServiceNow. I speak regularly on AI and enterprise transformation. I am a lifelong student of history and a voracious reader, drawn to military strategy, Tolstoy, and biographies of leaders such as Napoleon, Churchill, and Steve Jobs, as well as modern business strategy, behavioural economics, philosophy of mind, and artificial intelligence. Technological revolutions reshape institutions before they reshape markets. The winners are not those who deploy the most tools, but those who redesign how value flows through the enterprise. At its core, this work is about people. As Maya Angelou wrote, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Experience

  • Moveworks Solution Executive - Enterprise UKI at ServiceNow
    Feb 2026 - Present · 6 mos

    Solution Executive at Moveworks, a ServiceNow company, helping enterprises operationalise agentic AI at scale. Moveworks delivers an AI Assistant that understands intent, reasons across systems, and takes action to resolve employee requests end-to-end across IT, HR, Finance, and other enterprise workflows. AI that gets work done. As part of ServiceNow, Moveworks extends workflow intelligence with an AI-native front door that turns conversations into completed work.

  • Enterprise Account Director - UKI at Ivanti
    Nov 2025 - Feb 2026 · 4 mos

    Innovation at Work. Automate IT and security workflows. So you can innovate, not firefight.

  • Lead Enterprise AE - UKI at Freshworks
    Dec 2023 - Oct 2025 · 1 yr 11 mos

    Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.

  • Account Executive - United Kingdom and Ireland at Zendesk
    Jun 2021 - Jul 2023 · 2 yrs 2 mos

    - Crafting, coordinating and delivering compelling customer-centric presentations that create value, inspire and drive revenue. - Apply MEDDPICC, Sandler and The Challenger Sale methodology as part of a structured sales process during complex sales cycles. - Articulate the value proposition of Zendesk solutions in an eloquent, effective and engaging way to customers - Responsible for a BoB in a geo patch across a range of verticals, including Tech, Finance, Retail, Travel, Hospitality, Nonprofits and Media. - Continually build a pipeline of new business, upsell, and cross-sell opportunities - Conduct discovery calls, presentations, and demos with prospects and customers - Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles

  • Oracle (4 yrs 2 mos)
    • CX Senior Account Executive - MM UKI
      Jun 2020 - Jun 2021 · 1 yr 1 mo

      - Delivered growth across Enterprise Named Subs, AMO and Mid-Market accounts within the Oracle CX portfolio - Ranked in the top 5% of 120+ CX sales reps across three EMEA hubs - Winner of Oracle’s Go Industry Gold Award (2017) and Rep of the Quarter in Q1 & Q3 FY2021 - Closed complex deals end-to-end, from AMO, enterprise named subs to net-new mid-market wins, shaping customer-centric CX solutions and executive value propositions - Built trusted C-level relationships through consultative engagement, translating Oracle’s CX strategy into measurable business outcomes

    • Account Executive - AMO
      Jun 2018 - Jun 2020 · 2 yrs 1 mo

    • Enterprise Named Subs - CX AE
      May 2017 - Jun 2018 · 1 yr 2 mos