Henderson, Nevada, United States
William retired from Dell and is now leading the BPInnovation Group, LLC, a group of senior consultants that focus is on assisting organizations in identifying and achieving business process improvement quickly and effectively. Having spent the last 11 year at Dell, William was one of the key founders of Dell’s BPI initiative. He developed and managed the Global Business Process Improvement Team to drive the BPI programs worldwide an effort that has achieved $11.5B in documented saving in 9 years. A Dell Black Belt, William has served as a Senior Program Manager for Dell’s Global BPI Team and managed, designed and implemented Dell’s BPI program for Suppliers administered by the Taiwan Government. He also established a BPI program focused on assisting Customers in driving business improvement within their organizations. Currently, William is serving as Acting Director of Global BPI. Prior to joining Dell Inc., William was the President of WGI, Inc. of Henderson, Nevada, a consulting firm focusing on Benchmarking, Process Improvement, Quality Systems/Organization and Team Development. William served national and multinational organizations from 1994 to 1997 through WGI, Inc. From 1990 to 1994 William was a Senior Vice President with the American Productivity & Quality Center, of Houston, Texas and during that time, he worked within the areas of Quality Improvement, Benchmarking and Organizational Change serving both public and private organizations worldwide. During the 1980 to 1990 time frame Motorola Inc. employed him in Schaumburg, Illinois, working in Motorola University as a Product Manager implementing organizational improvement initiatives throughout the corporation. Example of Organizations Served: Dell Inc and Dell Suppliers, General Instrument Corporation, Ford Motor Company, Ford Motor Credit Company, Motorola Inc. General Electric, Hong Kong Bank, Shell Oil, Finnair and numerous other national and international organizations. Specialties: Strategic Planning (Hoshin), Enterprise Innovation, Black Belt BPI Applications and Consulting (Lean-Six Sigma), Change Management, Individual & Organizational Development, Process Re-engineering, Quality Systems Applications, Organizational Benchmarking and Resource Development
William has formed the BPInnovation Group, LLC, a team of senior consultants that focus on assisting organizations in identifying and achieving business process improvement quickly and effectively and drive results to the bottom line.
While at Dell (1997 to 2008), William was one of the key founders of Dell’s BPI initiative. He served as Director of the Global Business Process Improvement Team and drove the BPI programs worldwide, an effort that achieved $11.5B in documented savings over the past 9 years. A Dell Black Belt, William also designed, developed and implemented Dell’s BPI program for Suppliers administered by the Taiwan Government. He also established a BPI program focused on assisting Customers in driving business improvement within their organizations.
William was the President of WGI, Inc. of Henderson, Nevada, a consulting firm focusing on Benchmarking, Process Improvement, Quality Systems/Organization and Team Development. William served national and multinational organizations from 1994 to 1997 through WGI, Inc.
As a Senior Vice President of the American Productivity & Quality Center in Houston, Texas William worked intensely with business, industry, educational institutions and state agencies to establish organizational change strategies, implemented process improvement and developed education/training (curriculum) to support desired outcomes. His previous position as Vice President of Education and Training directed the marketing, design and delivery of both public and on-site seminars, workshops and conferences addressing the subjects of quality, customer satisfaction, productivity and quality of work life. He has managed training needs analysis projects designed to identify key skill requirements for functional areas.
At Motorola Inc., he was responsible for design and delivery of quality related programs. Content ranged from Motorola Executive to Motorola Customer product training for worldwide application. During his tenure with Motorola William worked with all levels and functions implementing quality initiatives and training. He also interacted with the community college districts and state universities in order to monitor continuing education programs for employees to support specific individual and organizational developmental goals. During this time William drove process improvement projects, provided consulting, taught training courses in Six Sigma, Value Stream Mapping, Cycle Time Reduction (Lean) and Team Building.