Greater Boston
Highly motivated, client-focused financial services senior manager with extensive experience in strategic program management, financial services processes, and client support activities. Adept at managing complex multi-year transformation initiatives from inception to execution, while leading, developing, and mentoring talent, influencing and integrating cross-functional teams, and balancing competing priorities. Known as a team player who works well at all levels of the business and fosters collaborative relationships by leveraging business acumen, technical background, program management expertise, and communication skills. AREAS OF EXPERTISE Program Management | Operating Model Design & Implementation | Cross-Functional Initiatives | | Back, Middle, and Front Office Processing | Vendor Management | Client Management | | People Management | Executing Complex Implementation Initiatives |Management Consulting
Member of the Global Technology Relationship Management organization comprised of business and technology professionals specializing in the execution of strategic initiatives, operating model design and implementation, leading client onboarding integration activities, and fostering strategic technology partnerships with franchise clients. • Program managed the Client Data Integration Improvement program focused on optimizing Operations and Technology models. Eliminated 5.7 million annual email distributions, automated 130 manual processes, retired 110 system extracts, and increased adoption of digital products. • Partnered with a global Asset Management client to design and implement an efficient integrated data & analytics solution in support of the client’s merger activities resulting in the reduction of 60+ data extracts. • Established strategic partnerships with external software providers to leverage digital capabilities, resulting in streamlined processes, expense reduction, and improved client experiences. • Collaborated with Operations and Technology to develop and implement an enhanced material reconciliation review and approval process, strengthening the control environment.
Member of the Major Client Implementations group within Asset Servicing Technology. Provided technology leadership through all phases of the deal lifecycle, including sales presentations, crafting RFP responses, conducting due diligence sessions, defining operating models, governance over development lifecycle, program management, and seamless transition to a business-as-usual support model. • Successfully delivered over 25 complex client transitions by leveraging strategic digital capabilities, adherence to sound program management discipline, and ensuring solutions minimize operational risk. • Managed a multi-phased program to enhance a client’s NAV Oversight process through revised workflows, the introduction of new vendor software, and leveraging strategic data & analytics solutions. • Spearheaded the strategy, design, development, and implementation of an end-to-end data solution for a newly formed Canadian financial services entity. • Instituted Production Readiness Review process formalizing run book procedures, monitoring capabilities, and capacity planning. Eliminated the occurrence of incidents attributed to onboarding activities in 2021 and 2022. • Implemented strategic initiatives to enhance operational efficiency, reduce risk, and improve client satisfaction, emphasizing project management best practices.
Provided program management and operating model design and implementation consulting expertise in the execution of strategic initiatives for clients within the Asset & Wealth Management industry. • Developed and executed a strategy for obtaining and maintaining end client data per Anti-Money Laundering requirements resulting in streamlined account opening procedures. • Created an execution plan to establish an Enterprise Data Governance and Management Organization. • Implemented a project governance model encompassing over 40 Compliance, Audit, and Regulatory initiatives enabling the timely closure of critical audit findings.
Managed the U.S. component of the Client Technology Management organization focused on project management of joint programs, issue management and resolution, and advocating digital product capabilities with franchise Mutual Fund, Custody, Pension, and Asset Management clients. • Program managed project portfolios of franchise clients encompassing regulatory, risk & compliance, client reporting, reconciliations, operations efficiency, business continuity, and integration initiatives. • Successfully managed multiple complex client transitions by implementing a formal project management discipline and toolset, resulting in a 100% success rate for 2014 versus 65% for 2011. • Partnered with a Global Asset Management firm in a strategic Messaging initiative focused on STP rate improvement and message standardization. Reduced manual instructions by 45%.
Established and led the Boston Global Fund Services Technology Group with a team of 35 technology professionals. Provided centralized project management, business analysis, development, production support, and technical infrastructure support for the product companies of Global Fund Services, including Fund Accounting, Fund Administration, Transfer Agency, Hedge Funds, and Private Equity. • Recruited to program manage in-progress multi-year outsourcing client transition. Achieved major project milestones by assessing the situation and revising plans for optimal success. • Led due diligence activities in the acquisition of Transfer Agency capabilities. Established a roadmap to integrate acquired personnel, processes, capabilities, and technology. • Implemented a framework for managing the risk associated with utilizing spreadsheets within production operations processes. Incidents attributed to spreadsheets decreased from 35 in 2008 to 1 occurrence in 2010.
Led a team of project and product managers responsible for the vision, strategy, product development, and deployment of the 40+ global client-facing applications.