São Bernardo do Campo, São Paulo, Brazil
- Sales experienced in IT Services, Consulting, Strategic Planning and Project Management at large companies like IBM, Itautec and Abn Amro Bank; - Experience working with IT optimizations costs using new solutions as Virtualization, Cloud Solution, etc. - Solid experience as a Manager whose main responsibilities of people management, financial management, customer relationship, strategic understanding of the clients business, management contracts, risk management and profitability of the project; - Financial management of large projects worth £+ 40 MM in 5 years; - Experience in dealing with national and international suppliers, managing business partners and technical team of pre-sales; - Experience in Risk Management and IT Governance; - Teamwork;
o Work in a strategic global project leading Brazilian Datacenter shutdown with infrastructure migration for the IBM customers in Latin América.
o Acting as Executive in Outsourcing Services Contracts with overall responsibility for the contract. Main activities: Sale of new services, financial control (income and profitability) and customer relationship. o Ensure the delivery services contracted has high quality and increase customer satisfaction by providing new business opportunities. o Expertise in several business industry clients, prepare and present proposals / contracts, setting the sales strategy and work with a structure solution and pre-sales team. o Work with the clients to develop many solutions, including hardware (Intel, RISC, Storage), software (Windows, IBM AIX, SUN Solaris, Linux, Websphere Application Server, Apache, JBoss, Database DB2, Oracle, SQL Server, Citrix, VMWare, etc.). Besides Services to implement and maintain these solutions. • KeyAchievements: o Sell a new services scope inside managed contracts. o Renew several outsourcing contracts with margin improvment. o Reduce Costs and Improve Quality for many contracts. o Work in a integration of companys. o Conduct the major technological upgrade projects, such as branch network migration. o Improve the customer satisfaction achieving service level agreements (SLAs) expected. o Alignment with the global structure with the integration and standardization.
- Develop solutions, along with the team of architects and Presales, componentized by hardware (Intel, RISC, AS/400, Storage), software (Windows, IBM AIX, SUN Solaris, Linux, Websphere Application Server, Apache, JBoss, Database DB2, Oracle, SQL Server, Citrix, VMWare, etc.). Besides Services to implement and maintain these solutions. - Manage projects for implementation and ongoing infrastructure for SAP ERP, JD Edwards and TOTVS. - Management Outsourcing Services with focus in Management and Risk IT governance, according to the demand of each contract / client. Managing local and international clients.
- Manage Suppot Areas (1st and 2nd level), Managing and Monitoring Auto Service Network, Manage the Customer Networking (LAN / WAN) and Data Center. - Manage contracts with service providers, projects, benchmarking, working with key indicators Endomarketing executives. Key Achievements: - ITIL process implementation (Good Practices for Technology) in 6 months through recicling more than 600 IT professionals. - Manage Incident, Problem and Change Management, with a reduction in the average time to resolve incidents from 2 days to 4 hours and a 90% reduction in downtime. - Indicators developed to monitor the quality of services and financial evolution of the area x budget, which led to a 20% reduction in internal costs.