Greater Boston
• Collaborated in a team responsible for all things related to cloud, data, and servers • Managed services within Azure such as AAD, Exchange, Teams, and etc... • Created, managed and patched Windows Servers • Assembled, deployed and managed tiered server host solutions • Administered and developed on ServiceNow platform for business needs
• Managed computer endpoints and OS images with SCCM and Intune • Packaged and deployed Windows software and security updates • Planned and migrated Windows 7 endpoints to Windows 10 • Implemented and deployed Microsoft LAPS • Introduced new standards on endpoint software testing and deployments • Administered and developed within ServiceNow platform • Provided desktop support to employees
• Provided desktop and video conference support to employees • Onboarded and offboarded new hires • Administered/managed Windows endpoints • Maintained and updated Windows images • Packaged and deployed Windows software and security updates • Migrated Windows 7 endpoints to Windows 10 • Managed and tested GPO • Provisioned and supported iOS devices
• Administered enterprise Macs in the firm • Used JAMF Casper to manage Macs • Packaged and deployed software and security updates • Wrote scripts for custom packages and tasks • Maintained and updated OS X image for deployments • Provided tier three support for the helpdesk • Managed printer queues
• Managed employee accounts through Active Directory • Provided phone and on-site technical support • Organized workstation setups for office moves and new hires
• Performed tests on deployment images for bugs and unexpected behavior • Assisted in tweaking and applying updates to deployment images • Tested and debugged scripts • Assisted in Windows 7 migration project • Provided support to tier three helpdesk tickets • Configured and deployed non-standard systems as public terminals • Repaired SMS/SCCM Agent on systems via SCCM Client Center
• Provided desktop support to employees within the company • Managed user accounts and distribution lists within active directory • Configured and deployed desktops and laptops • Managed the ticketing system to update aged tickets • Reached out and negotiated with vendors for hardware replacement • Assisted in software upgrade projects • Used third-party solutions to fulfill users’ requests • Troubleshot and configured iPhones, Blackberries, and Tablet devices