Malta
Important and main tasks: -Assisting customers via e-mail, chat, telephone and being a representative externally towards the customers. - Handing of VIP contacts via all channels -Assisting team leaders and shift leaders with reports on what is happening in the market. - Coaching of new agents when they come out on the floor - On an ongoing basis suggest improvements on sites, products and processes - Help to create and maintain an effective and positive working environment - Delivering good results on a consistent basis. - Having good understanding of internal procedures and confident in how to handle different types of cases Best customer support in the industry 2017 and 2018 (EGR Awards)