Sacramento, California, United States
To utilize my skills and expertise in the highly competitive atmosphere of a growing business; and to expand my knowledge and experience to meet both my individual and employer's objectives to excel.
• Made plan recommendations and Educated customers on plan benefits • Walked customers through the application process • Responsible for additional standards established by Call Center Management Make plan recommendations based on the needs of the customer and encourages customers to submit an application through our website by walking them through the application process. Duties include but are not limited to: Helping customers navigate the web site. Educating customers on plan benefits, finding a plan to fit their needs, and how eHealthInsurance can benefit them. Make outbound calls to targeted, qualified consumers after they start an application to encourage the consumer to return a completed application. Meet additional standards established by Call Center Management. Interact via phone, web, live chat and other communication channels to address the needs of consumers all while meeting monthly sales goals.
• Administrative organization and processing of incoming/outgoing paperwork • Customer Relations assistance and facilitation • Responsible for quality control supervision • Inventory Management and processing of freight shipments The handling of all freight that enters the dock. Organization and completion of incoming and outgoing paperwork. The up keep of the entire facility. First communication with all drivers to get them to desired destinations.
• Contract Administration of real estate documentation • Customer Relations for internal/external processing • Loan documentation processing The handling of all credit union members needs as far as mortgages and their accounts are concerned. Loan set up including; application processing, ordering of all needed documents and follow up with members. Presenting loan scenario’s to our underwriters for loan review and approval.