Seattle, Washington, United States
Retail professional with 20 years increasing experience improving retail operation systems, managing, training, motivating other leaders to excellence, and developing staff at all levels. Vast multi-unit experience wit motivating individual stores, managing new store openings, and rolling out systemic operational changes at a regional level. Focused on developing and driving key performance metrics in a high workload environment with strict deadlines and ambitious goals.
Retail director overseeing multi-million big box operation responsible for training, managing, and leading executive team of leaders in day to day operations. Responsible for performance execution and validation at all levels of store functions to achieve a consistent, customer focused, and brand appropriate store while adhering to company specific short and long term goals.
Conceptualized, planned, and built from idea to brick-and-mortar a retail environment that ended its first year as a profitable stand alone store. Overall responsibilities included financial forecasting and planning merchandise buying strategies, sales forecasting and strategizing, and optimizing customer interaction and employee efficiency.
Responsible for leading store teams through major rehabilitations that resulted in them becoming models of company values, efficiency, customer engagement, and sales performance. Trained other members of management as well as corporate officers in efficiency standards, labor relations, and legal responsibilities of management by creating and hosting various workshops and trainings.
Developed regional strategy to strengthen branding and maximize profitability by improving store operations. Coached district and store teams in ways to improve their results through a focus on the retail process.