William Martini

Dealership Operation Manager at Carglass Brazil & Assístia

Santo André, São Paulo, Brazil

About

Professional experience in the automotive industry, research and development, automotive parts and services. Interacting from the purchase of direct and indirect items, manufacturing and assembly, quality control, supplier control, warranty, sales, after-sales, parts, technical representative in court hearings and final customer service in critical cases.

Experience

  • Carglass® Brasil (Full-time · 6 yrs 9 mos)
    • Dealership Operations Manager
      Jan 2023 - Present · 3 yrs 7 mos

      Carglass do Brasil, is part of the Belron group, an England Multinational, world leader in repair and replacement of automotive glass, operating in 36 countries, integrating a team of more than 27,000 employees who serve more than 20 million customers per year.

    • Dealership Network Development and Customer Experience Coordinator
      Nov 2020 - Dec 2022 · 2 yrs 2 mos

    • Purchasing Coordinator
      Nov 2019 - Nov 2020 · 1 yr 1 mo

  • Dealership Operations Manager at Assístia
    Nov 2019 - Present · 6 yrs 9 mos

  • After Sales, Technical Assistance, Dealership Network Development and Customer Experience Engineer. at Toyota do Brasil
    Nov 2011 - Aug 2019 · 7 yrs 10 mos

    Japanese Multinational, vehicle manufacturer. São Bernardo do Campo / SP Administrative Unit, with areas of Sales, After Sales, Dealership Network Development, Warranty, Marketing, Customer Service and Customer Experience.

  • Quality Engineer at Supplier and Customer Experience Engineer at Magneti Marelli
    Jul 2007 - Nov 2011 · 4 yrs 5 mos

    Italian Multinational, manufacturer of vehicle components and systems, serving vehicle manufacturers, the spare parts market and professionals in the automotive area in terms of vehicle diagnosis and repair. Work carried out in the units: - M.M. Automotive Suspension, located in Contagem / MG. - M.M. Aftermarket, located in Mauá / SP. - M.M. Shock Absorbers and Sintered Parts, located in Santo André / SP.

  • Calibration Technician / Instrumentation / Quality Audit at I.P.E.I. - Instituto de Pesquisas e Estudos Industriais
    Apr 2002 - Jul 2007 · 5 yrs 4 mos

    Research Institute located in the city of São Bernardo do Campo/SP, which has a close relationship with the automotive industries of the ABC region, working in the field of Research and Services for the Industry.