London, England, United Kingdom
I’m a commercially focused, customer-ordinated leader with 10+ years’ experience across account management, customer success, sales, and strategic partnerships, primarily within SaaS and the education sector. I specialise in building long-term, high-value relationships that drive retention, revenue growth, and mutual value. My background spans hands-on account ownership through to leading UK & Ireland partnerships, working closely with senior stakeholders to align commercial goals with customer outcomes. Career highlights include: - Leading strategic university partnerships across the UK & Ireland - Driving account growth and improving conversion through process improvement and stakeholder alignment - Launching new products and regulatory initiatives into market I’m particularly interested in roles where I can combine relationship management, strategic thinking, and commercial execution including Account Manager, Customer Success Manager, Sales Manager, and Head of / Strategic Partnerships roles. I value collaboration, clear communication, and building trust. I’m always open to conversations about growth, partnerships, and new opportunities.
Taking a customer-centred approach to sales, I successfully built strong relationships, identified opportunities for business growth, and created customer-oriented solutions with a portfolio of SaaS offerings. Notable career highlights outside of my day-to-day activities include: - Owned the partner relationship, roll-out and launch of GDPR and Direct Debit functionality to the UK & I market. - Increased the conversion rate of marketing generated leads by over 10% through introducing new SLAs for Business Development Representatives. - Introduced and organised a quarterly ‘Executive Summit’ thought leadership & networking event which targeted key figures at enterprise accounts.