Greater Jackson, MI Area
I am a hard worker who's goal is to have a rewarding career while helping people and the community around me. I am very open minded and love a challenge. I always am willing to try something new and work in different fields.
Working with a team to direct high-complexity utility projects within HVD lines from inception to commissioning.
Manage over 2 million dollars in budgeted projects to maintain timely completion and profitability. Maintain the day-to-day workings of the Michigan branch while the operations manager is off. Order, ship, and receive parts for projects to make sure technicians can efficiently complete their work.
Lead daily operational meetings to align crews on objectives, address challenges, and promote safety initiatives. Ensure all equipment meets safety standards, coordinating timely replacements as needed. Collaborate with leadership to remove operational barriers, improving efficiency and team performance. Foster a culture of accountability by ensuring a “200% accountability” approach to crew and public safety. Optimize crew schedules and routes, achieving industry-leading metrics in productivity and customer service. Drive process improvement by brainstorming and implementing innovative solutions with peers and leadership.
Audited and compiled metrics to ensure compliance with MPSC standards for Newport and Ann Arbor regions. Acted as SME for ADMS platform rollout, conducting training sessions for crews and supervisors. Designed and maintained Power BI dashboards and Excel reports to track and analyze performance data. Supported storm response efforts by providing circuit maps, patrolling, and completing documentation to restore power efficiently. Developed strong interdepartmental relationships, breaking down silos to improve collaboration and remove barriers.
Managed multimillion-dollar residential and commercial gas and electric projects, ensuring on-time and efficient completion. Trained and mentored new team members, enhancing team performance and knowledge retention. Oversaw over 100 active projects via an EAM dashboard, ensuring alignment with company metrics and daily reporting standards. Acted as the primary liaison between customers, developers, and internal teams to resolve escalations and maintain client satisfaction. Built strong relationships with developers and property owners, serving as the go-to contact for the Jackson and Adrian areas. Participated in customer focus groups, helping drive customer-centric system advancements and process improvements.