United Kingdom
Operational Support & Governance: - Supported underwriting, claims and operations teams by ensuring accurate device provisioning, access control and data handling in line with governance standards. - Managed user onboarding/offboarding, data transfers and system access updates with high accuracy and compliance. - Participated in disaster recovery work, including being the sole on‑site support during weekend recovery operations. Stakeholder Communication & Cross‑Department Exposure: - Delivered IT inductions for new starters, ensuring smooth integration into underwriting and operational teams. - Led daily team meetings, communicating priorities across IT and business stakeholders, including senior leadership. - Collaborated with teams across Europe, Asia and the Americas to support global operations. Project Work: - Coordinated technology setup for the Lloyd’s of London office renovation, managing equipment deployment, cabling and stakeholder communication. - Supported the Windows 11 rollout using Tanium, contributing to a company‑wide upgrade. Tools & Systems: Tanium, Azure, Active Directory, Jira, SQL, Kofax, OneCom, SNOW, Group Policy, Power BI.
- Worked with GEA Group on a consulting project focused on strengthening engagement with younger farmers in the Middle East region. - Conducted market and competitor research to identify growth opportunities for improving overall brand and digital engagement. - Developed recommendations for an AI based brand ambassador to support social media content, promote GEA products, and connect more effectively with younger agricultural audiences. - Created a prototype concept including the ambassador’s name, backstory, personality, and visual direction, tailored to GEA’s brand identity. - Collaborated in a multicultural consulting team and presented our findings to senior managers at GEA headquarters in Bonn, Germany.
- Provided excellent customer service. - Operated and responsible for various machines. - Performed stock checks and restocked supplies.
- Worked with IBM consultants from various operating units to solve sustainability issues. - Brought forward creative strategies to promote upcycling. - Developed solutions to sustainability challenges, addressing waste and energy usage. - Delivered presentation pitch to IBM consultants on our proposed solution.
- Managed high-volume periods, ensuring consistency and customer satisfaction. - Followed and led health and safety guidelines / training. - Handled customer concerns professionally & resolved issues with patience and professionalism.