Chester, England, United Kingdom
Hey there, thanks for stopping by my profile! With over 15 years of experience, I've honed my expertise in driving organizational success through effective sales enablement, talent management, and change initiatives. Let's chat over a virtual coffee and explore how I can support your organization's journey towards excellence. Intrigued? Read more about me below! Having served as the Global Sales Enablement Leader\ at Cornerstone OnDemand, I've been instrumental in driving revenue growth and elevating the performance of sales, account management, and customer success teams. My strategic approach focuses on developing and executing sales enablement strategies, collaborating cross-functionally, delivering impactful training programs, and measuring effectiveness to ensure continuous improvement. Notable achievements include the creation and deployment of an Internationally recognized change framework aimed at elevating strategic alignment and value driven outcomes, The curation and execution of a global CSM programme that positively impacted customer health in excess of 65 million dollars ; being recognized as the Employee of the Year 2021 at Cornerstone OnDemand and swiftly climbing the ranks from Client Success Manager to Head of EMEA at Panopto within my first year. Additionally, I've been nominated by the Diageo HR leadership team as a future leader in the organization. I bring to the table a blend of skills including strategic thinking, solution selling, value realisation, and HR systems consulting. My passion lies in empowering organizations to navigate change, optimise talent, and achieve sustainable growth. As a team player, I thrive on collaboration, effective communication, and driving results collectively. My commitment to excellence is unwavering, and I'm dedicated to making a meaningful impact in every project I undertake. Outside of work, I'm passionate about continuous learning, exploring new cultures, and fostering meaningful connections within the professional community. I am looking forward to connecting and exploring synergies with you! Cheers, William
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. In my role as a Strategic Sales and Enablement Advisor at Splunk, I work closely with sales leaders to drive results and improve seller productivity. I coordinate the sales support ecosystem, ensuring that field level needs are met and future global programmes are informed by local knowledge. By advocating for the needs of sales teams and using my subject matter expertise, I equip and enable our offerings to improve performance and drive excellence.
🌟 Sales Enablement Leader | I drive revenue growth and the success of our GFO Sales, Account Management, and Customer Success teams. 🔹 Key Responsibilities: - Develop and execute dynamic sales enablement strategies to equip our teams with the knowledge, skills, and tools needed for excellence. - Collaborate cross-functionally to identify and address gaps in the sales process, ensuring seamless customer journeys. - Design and deliver impactful training programs and sales resources to elevate performance and exceed targets. - Continuously measure and refine enablement programs based on frontline feedback and data-driven insights. - Master the intricacies of the sales process and buyer journey to craft tailored enablement initiatives. Communicate effectively with stakeholders, fostering collaborative efforts to achieve shared goals. - Drive revenue growth and contribute significantly to achieving company sales objectives. - Stay ahead of industry trends, providing informed recommendations to keep our sales strategies ahead of the curve.
🌟 Commercial Client Success Manager | I spearhead transformative initiatives for Cornerstone's highest revenue clients in the EMEA region, overseeing a portfolio responsible for 30% of the region's business revenue. My role transcends conventional client management; I cultivate trusted partnerships, serving as a mentor, advisor, and thought leader. I provide invaluable insights, guidance, and direction on talent management, learning and development strategies, and support sales channels to drive success. 🔹 Key Achievements: - Conduct high-level client executive reviews, QBRs, and end-of-year evaluations with executive leaders to showcase the value-add of our support, service, and solutions, accelerating client adoption success. - Collaborate closely with clients year after year to decipher their company's L&D strategy, devising planned initiatives and OKRs to foster success and stakeholder satisfaction. - Lead global Sales Enablement efforts for our AM & CSM functions, crafting a methodology that unifies Account Managers and Client Success Managers. This transformation enhances collaboration, empowers CSMs to engage with C-suite leaders effectively, and drives revenue growth from existing portfolios. - Champion internal collaboration with sales, product, and support teams to deliver exceptional customer experiences. - Stay abreast of industry trends, providing clients with informed recommendations. Develop and deliver presentations, training sessions, and workshops to enhance client understanding and usage of Cornerstone OnDemand solutions. - Implemented a CSAT survey tool using Gainsight across EMEA to measure team effectiveness. Led an Employee Satisfaction Taskforce, addressing employee dissatisfaction and implementing initiatives to improve morale and support within the function. - Serve as an advisory council member for the Sales department, influencing sales opportunities potential.
🌟 Head of Client Success and Sales and Account Management Dynamic leader spearheading Sales, Account Management and Client Success initiatives for Panopto across EMEA, orchestrating strategic partnerships and driving a staggering 96% client retention rate. Leverages innovative strategies and expert-level support to maximize product utilization and achieve business objectives. 🔹 Key Responsibilities: - Built and developed the Client Success Management (CSM) department in Europe, crafting a comprehensive Go-to-Market (GTM) strategy and charter to drive success. - Led a dedicated team to deploy scalable initiatives such as 1: Many Services, tailored webinars, and proactive support campaigns. - Managed Enterprise stream, overseeing large multinational clients and providing elite-level service aligned with bespoke video strategies. - Partnered with clients to enhance product utilization, resulting in a remarkable 96% yearly client retention rate. - Delivered best practice recommendations and expert application support to address challenges proactively and reactively. - Conducted product training sessions and developed comprehensive learning resources in various formats to ensure effective utilization.
🌟 Global Learning Specialist | Strategic advisor and project leader at Diageo's Global Learning Team, specializing in driving learning excellence for the Supply Chain and Commercial functions. With a focus on Micro-Learning and modern learning techniques, I collaborate with stakeholders to design and execute impactful global and local training initiatives. Highlights include spearheading the design and launch of an award-winning Global Corporate Onboarding program and introducing a video learning channel to cater to our agile workforce's learning needs. 🔹 Key Responsibilities: - Offer strategic advice and support to the global organization on learning execution aligned with learning objectives, KPIs, and audience preferences. - Lead project execution of learning programs, collaborating with SMEs, executives, in-market directors, and training teams to deliver tailored training solutions. - Drive the creation and launch of the HR function competency framework and competency assessments globally, enhancing HR effectiveness. - Championed the introduction of a video learning channel in 2015, empowering our agile workforce to engage in self-directed learning on-the-go. - Develop strategic principles and processes for Instructional Design, training a team of L&D Specialists to create impactful online solutions. - Specialize in Digital Learning, Blended Learning Curriculum, Certification and Accreditation, Gamification, and KPI and Performance Goal Setting.
🌟 HRIS Implementation Specialist | Integral member of a project team overseeing the design, implementation, and maintenance of the Diageo Academy LMS. Expert in HRIS procedures, training, reporting, and process improvement. 🔹 Key Responsibilities: - Led the design, build, testing, and ongoing maintenance of the Diageo Academy LMS on the Cornerstone OnDemand platform. - Facilitated requirements gathering and data analysis for HRIS implementation, developing user procedures and process guidelines. - Conducted comprehensive user training sessions and created training materials, ensuring proficient system utilization. - Served as tier 2 support for HRIS inquiries, delivering high-quality customer service and resolving employee questions. - Generated standard and ad-hoc reports to meet internal and external needs, ensuring data accuracy and integrity. - Managed learning course publication on the LMS, aligning with company learning objectives and development goals. - Identified opportunities for process improvement and recommended innovative solutions and software tools to streamline HR processes. - Conducted regular audits of system information to maintain data accuracy and integrity, while overseeing the training budget for the Ireland market and global core training.
🌟 Senior Manager I Visionary executive with a proven track record in strategic leadership, driving innovation, and achieving sustainable growth. Passionate about inspiring teams to exceed expectations and deliver exceptional results. 🔹 Key Responsibilities: - Leadership: Provide effective leadership to a team of customer service staff, ensuring they deliver exceptional experiences to visitors while maintaining high standards of service excellence. - Training and Development: Oversee the training and development of team members, conducting regular coaching sessions, and providing feedback to enhance performance and professionalism. - Operational Management: Manage daily operations within designated areas, including staff scheduling. - Guest Experience: Ensure the delivery of memorable and engaging guest experiences, resolving any guest concerns or issues promptly and effectively. - Performance Monitoring: Monitor team performance metrics, such as guest satisfaction scores and service standards, and implement strategies to continuously improve performance. - Collaboration: Work closely with other department leaders and stakeholders to coordinate activities, drive operational efficiencies, and contribute to the overall success of the Guinness Storehouse. - Problem Solving: Proactively identify and address operational challenges, implementing solutions to optimize efficiency and enhance the visitor experience. - Promotion of Brand Values: Uphold the values and ethos of the Guinness brand, embodying its heritage, quality, and commitment to excellence in all interactions with guests and colleagues. - Continuous Improvement: Seek opportunities for continuous improvement, actively participating in team meetings, brainstorming sessions, and initiatives aimed at enhancing operational effectiveness and guest satisfaction. - Team Collaboration: Foster a positive and inclusive team culture, promoting teamwork, collaboration, and mutual support among team members.