United States
I'm an HR and operations leader with hands-on experience in recruiting, employee engagement, workforce planning, payroll, and compliance including international HR exposure. Currently an Operations Manager at Fleet Farm overseeing 80+ associates, I've built my career at the intersection of people strategy and operational execution, which gives me a rare ability to connect talent initiatives directly to business outcomes. I'm passionate about building high-performing cultures and developing leaders at scale, and I'm always open to connecting with leaders in HR, talent development, and people operations. Let's connect!
• Lead workforce operations for Customer Service, Front End, and Apparel, aligning staffing strategy and daily execution within a high-volume retail environment • Supervise and develop 80+ team members, driving performance management, coaching, and succession planning initiatives • Analyze labor, productivity, and performance data to support workforce planning, improve engagement, and drive operational efficiency
• Manage recruiting, interviewing, and onboarding using UKG for all store-level roles • Oversee workers’ compensation claims and coordinated ADA accommodations • Updated and rolled out new training guides to improve sales team onboarding • Coordinate store-wide employee events and initiatives for a 180-person team to enhance morale and strengthen team culture
• Facilitated onboarding and I-9 verification for new hires to ensure timely and compliant processing • Monitored employee training compliance through monthly reports and data tracking • Maintained accurate employee records in the Workforce HRIS system
• Managed $50,000+ semester budgets alongside an 11-member executive board • Oversaw dues collection for 50+ members through Greekbill, maintaining a 90% on-time payment rate • Coordinated with national headquarters on insurance, billing, and housing
• Processed payroll for small businesses in alignment with Singapore labor laws • Gained cross-cultural HR experience in a global business environment • Utilized Excel to categorize transactions and track sales tax for audit accuracy
• Supervised and scheduled teams of 2–6 employees in fast-paced, high-pressure settings • Managed on-site operations, coordinated logistics, and led real-time problem solving • Resolved client concerns with professionalism, enhancing customer satisfaction