WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Very experienced professional with high knowledge about the financial and marketing industry. Looking for an opportunity to join a leading organization that recognizes talent and has the ability to bring out hidden potential. Extremely hardworking and very responsible specially when meeting targets and deadlines. Certified in professional certification Six Sigma Black Belt ,Six Sigma Green Belt and Lean Management and looking to join and add value to forward thinking company Has a strong and broad understanding of the settlement processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators and stock exchange that may have implication to the daily settlement processes. Well experienced in unsecured lending and wealth management in consumer banking Knowledgeable in risk management in the processes. Very knowledgeable in of doing macro with Microsoft excel Strong understanding on the front office and back office process Excellent customer service skills and customer focus Strong understanding on usage and functionality of Microsoft Excel and other Microsoft Office products. Basic skills on Microsoft C++ and Visual Basic skills Basic skills on troubleshooting networks Six Sigma Black Belt , Lean Six Sigma Green Belt and Lean Management Professional Certification certified Six Sigma Black Belt certified with 80 hours of professional classroom training Six Sigma Green Belt certified with 45 hours of professional classroom training Lean Managament Certified with 45 hours of professional classroom training Anti-money laundering & Terrorist Financing Prevention in the United States Basic Operational Risk Management and Assurance Framework Card Processing Skills and Assessment PKMC course on FX, MM, Options and Derivatives Ideal Accredited – Six Sigma Green Belt (service industry) Certified FX Broker Certified Environmental Professional in Scheduled Waste Management (CePSWaM)
Certified Environmental Professional in Scheduled Waste Management (CePSWaM) Identifying new customers Developing sales and lead generation efforts Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services Develops and manages sales/marketing operating budgets. Achieves satisfactory profit/loss ratio and market share in relation to preset standards and industry and economic trends. Monitors competitor products and marketing activities Establishes and maintains relationships with industry players and key strategic partners. Directs sales forecasting activities and sets performance goals accordingly. Meets with key clients and maintaining relationships by making periodic visits; exploring specific needs; anticipating new opportunities and negotiating and closing deals. Analyzes and controls expenditures of division to conform to budgetary requirements Assists other departments within organization to prepare manuals and technical publications Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion Reviews and analyzes sales performances against programs, quotes and plans to determine effectiveness. Accomplishes marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Providing a point of contact from institutional clients seeking to buy or sell financial products. Regulatory restraints require the Broker to act as pure intermediary, taking no positions or dealing risks in the Financial Market. Working at the very heart of the markets, the broker is in continual contact with leading players in the major financial Centres (Commercial Banks, Investment Banks) enabling it a unique, comprehensive knowledge of Financial markets. Ensures market liquidity and respond rapidly to its clients’ needs Respects the confidential nature of its clients transactions Assist client with finding arbitraging opportunities for their funding or trading purposes to maximize yields or profits
Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing. Monitor the process productivity to ensure quality targets are achieved. Issues/problems are fully analysed and resolved or escalated. Appropriate action is taken to prevent recurrence. Have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms. Effectively drive and manage change to achieve business goals. (eg: process improvements/changes in procedures) Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction. Drive staff development through soft skill training, personal development plans and performance management reviews. Deal with business that may significantly exceed forecasted figures by liaising with the respective business areas. In charge for Crest Processing team, Residual Team and Crest Exception. Looking into process improvement by implementing macros into the process.(8 macro projects completed)
Been trained in Chennai, India for 3 months for Global Market back office processing. Worked in treasury back office global market in wholesale banking for FX/MM processing work. Involving in process enhancement for the whole process flow. Able to handle both FX/MM Interbank and corporate processing for both Malaysia and Thailand. Certified trainer for Standard Chartered bank for CIMA students Involving in projects such as Removing Country-Silo for 7 branch, STP enhancement and merging of China branch Involving in training of staffs/newcomers for FXMM Have the knowledge of the basic flow of Nostro/Suspense Reconciliation / Past Dues Reconciliation / Confirmation for FXMM Familiar with Bank Negara Malaysia & Bank of Thailand FX/MM settlement regulations. Involvement in Process Improvement for FXMM department and also migration of products and projects in FXMM. Example: Merging of 11 China Branches into 1 single entity and development of Islamic Branch of SCB Malaysia. Familiar with Nostro Management and investigation for all FXMM settlement. Familiar with SWIFT messages and also confirmation handling for FXMM
Processing relevant transactions guided by the operating procedures, guidelines, policies and standards set for the specific function Ensure the set productivity targets (efficiency & accuracy) and processing turnaround standards are achieved Support roll out of quality management systems in the team and other initiatives by the Company/Group Able to handle the processes in unsecured lending from data entry, screening of applications, disbursement of approved applications and also the redemption of the loans. Able to do cheque verification/cancelling. Able to setup/amend/cancel SI of customers in banks. Able to setup/issue debit cards for customers. Able to arrange in cheque book ordering system. Able to setup customer accounts and have various knowledge on customer’s product. Completed IDEAL project and IDEAL accredited (Process Enhancement) Have the knowledge on doing MIS work
Conduct surveys for multinational companies on their new products feedbacks from all level of people. Interviewing corporate/executives level on the image branding on multinational companies.