William Cabrera

Affiliate Network Advisor-Fleet Controller at BostonCoach

Revere, Massachusetts, United States

About

*High level of professionalism and integrity. Strong reputation for dependability, honesty, dedication and enthusiasm. *Strong capacity and proven ability to identify issues taking the lead and going beyond the requisite expectations, digging deeper into problems to find the root of the issue and make recommendations for enhancements in procedures, standards or systems. * Provide premium service to both internal and external customers. *Previous supervisor experience and six sigma philosophy. *strong leadership skills. Excellent customer service. Outstanding operational service. *Customer detail oriented. Very discipline and well organized in all tasks. *Multi task person, able and capable to assume responsibilities and take the lead without supervision. * Service-focused, experienced senior Network coordinator and lead person for the affiliate Network. Very self motivated towards excellence. * Expert interpersonal and communication skills -- known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints. *Excellent relationship with internal and external clients. *TCP/IP Ethernet Networking,Wireless Networking *MSIE, Mozilla (Firefox), Netscape Communicator, Opera web browsers, Safari,FTP, Email. *Extensive experience with TMS and GIS systems, Limo Anywhere, TranspoNet, Odyssey dispatch and table Maintenance modules, GT3 reservations, dispatch and table Maintenance modules, Kronos application. *Excel, word, Microsoft office 365 professional, Microsoft office Outlook. Windows/ Linux and Mac . *Symantec Antivirus Corporate Edition and McAfee VirusScan Enterprise *Internet graphics creation and manipulation, Adobe Photoshop & Paint Shop Pro. Specialties: Bilingual education Spanish and English.

Experience

  • BostonCoach (27 yrs 9 mos)
    • Affiliate Network Advisor
      Oct 1998 - Present · 27 yrs 9 mos

    • Affiliate Network Coordinator -L2
      2003 - 2005 · 2 yrs

    • Affiliate Network Coordinator
      2001 - 2003 · 2 yrs

  • Affiliate Network Fleet controller at DAVEL
    2014 - 2014 · Less than a year

  • Executive Sedan Chauffeur at Boston Coach
    1998 - 2001 · 3 yrs

    Full time- Executive chauffeur.

  • Server at Marriott International
    Jan 1993 - Nov 1998 · 5 yrs 11 mos

    Customer assistance, attending to different events and helping clients to get an extraordinary dinning service.