Heidelberg, Baden-Württemberg, Germany
With 17 year of working experience across Europa, North Africa, CIS and Near Middle East, I have developed a diverse set of skills in international business, strategic account management and customer support. Throughout my career I have had the opportunity to work with both B2B and B2C customers, which had allowed me to gain a deep understanding of the needs and preferences of different types of clients. My experience in International relations has also provided me with valuable insights into cross-cultural communication and business practices in different regions. As a strategic account manager, I have successfully managed large accounts and led initiatives that have resulted in significant business growth and customer satisfaction. I have a proven track record of developing and maintaining long-term partnerships with key clients, and I am skilled in identifying and capitalizing on new business opportunities. In my customer support roles, I have demonstrated strong problem-solving skills and a commitment to delivering high quality service to customers. In my managerial role, I prioritize team empowerment by providing guidance, support and resources to help my team members excel in their roles. I encourage their professional growth by promoting a collaborative and innovative work environment where ideas are valued, and contributions are recognize. By creating a supportive and inclusive, work environment and providing opportunities for growth and development, I believe in nuturing a high performing team that can drive business success, and exceed customer expectations.