Vancouver, British Columbia, Canada
System Administrator, offering strong well rounded background in IT and customer service.
• Troubleshoot MySQL, DNS, Apache and PHP tickets • Troubleshoot, analyze, and resolve causes of server performance problems through log analysis and performance monitoring • Manage Linux & Windows servers in VMware, Ovirt and physical host environment • Research, resolve, and respond to customer service requests in a timely manner and in accordance with established standards, policies, procedures and SLAs • Create documentation for solutions
• Perform systems upgrades for servers, workstations, hardware and related duties • Troubleshoot Email, DNS and Web Server issues • Liaise with software and hardware vendor for troubleshooting complex issues • Review/apply security and system updates and manage Veeam backups • Manage Windows and Linux based servers in VMware cluster • Assist/conduct testing/implementation of new systems and services as required and directed by the IT Manager
• Respond to email tickets using Zendesk and follow up with client's to ensure problem is resolved • Provide desk support for staff on hardware and software problems, assisting system administrator when required • Provide support to realtors for web based tools and apps • Work on program related projects when time permits and testing of software applications in development
• Assist customers with merchandise inquiries • Operate cash register • Organize and restock shelves