Singapore
<APAC Technology Services> • Led a regional task force as Business Analyst to drive global IT workspace optimization project. Completed business requirement analysis, development and UAT test and successfully delivered a prototype system that promise a potential savings of USD 1.1million. • Responsible for the governance of service management, vendor management and IT risk management for outsourced regional network services. • Assisted in budget planning and overseen annual OPEX and CAPEX spending and achieved USD 2 million in cost savings initiative by renegotiating maintenance contract, reducing WAN costs and deploying cost efficient technology. • Successfully improved the governance of IT and operational risk of mission critical services by deploying Risk Heat Map governance process. • Optimized and automated the approach for MAS IT Audit reviews and achieved critical time savings to meet tight timeline. • Improved service delivery governance by optimizing dashboards and processes to oversee portfolio of 133 projects of USD 10 million worth. • Awarded with top tier AA rating for outstanding performance. <Global Market Risk > • Independently resolved business challenges and efficiency gaps with data-driven analytics and improvements which resulted in 10% operational savings. • Collaborated across business functions to manage SLA, KPI performance, ETL data warehousing and strategic application migration for VaR, CAV, regulatory and compliance reporting. • Managed off-shore L1/L2 teams and grow junior members by developing their fundamental skills & knowledge. • Established as the 1st point of contact of the retained management team and developed strong partnerships with business counterparts across EMEA and APAC. • Managed Incident, Change and Problem Management (ITIL standard) for data warehouse production which utilized technology such as Informatica, PL/SQL, Ctrl M, UNIX & Windows servers. • Awarded with professional band promotion for excellent performance.
• Driven product development from ideation, requirements, UAT, to final release. Successfully launched new services and products including the pivotal website revamp and highly lucrative mobile payment channel. • Collaborated with management team and external consultants to redefine online business strategy and achieved successful turnover. • Developed metric reports to analyse product portfolio performance. • Conducted research on market segmentation, customer behaviour and competition.