Singapore
Experienced Solutions Engineer presenting solutions to issues of the customer, promoting the company’s full product range. Acted as a trusted adviser to clients on the best way of implementing Cyber Security initiatives, either in presales activities or in specialized management consulting sessions and also engaged in major implementation projects. Heavily involved as integral part of marketing team. Coordinated marketing event objectives and assignments with project teams, speaking at trade shows and events, directing strategies leading to successful outcomes and execution of trade shows and events.
Leading and managing a team of Cyber-Security Consultants to address evolving and pervasive issues such as identity theft, data security breaches, data leakage, cyber intelligence & security, and system outages across organizations of various sizes and industries, with the goal of enabling ongoing, secure, and reliable operations across various organizations.
• Act as visionary and strategist for solution area • Determining security requirements for our customers. This includes planning, implementing, and testing security systems, • Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate technology and software. • Ensure that proposed and existing solution architectures are aligned with organisational goals and objectives. • Provide architectural expertise, direction, and assistance to internal teams. • Develop, document, and communicate plans for investing in solutions architecture, including analysis of cost reduction opportunities. • Conduct research on emerging technologies in support of systems development efforts, and recommend technologies that will increase cost effectiveness and systems flexibility. • Survey market landscape for solution insights, direction, vendors and methods • Build and maintain repository for deliverables and methodologies • Prepare cost estimates and identify integration issues • Review and approve proposed solutions
• Plan and implement Information Security solutions using CyberArk Privileged Identity Management Suite (PIM), Enterprise Password Vault (EPV) for password vaulting. • Development of processes. • Policy design, creation, test and implementation. • Develop solutions to meet Compliance and IT Security Standards. • Support for CyberArk tool on Incident / Change / Problem Management. • Work with Identity and Access Management Team to integrate both solutions for automation and recertification.
• Establishing best practices for IT Service Management that focuses on aligning IT services with the needs of business in accordance to the firm’s and ITIL standards. • Configuration Management for all applications within GIS overseeing and managing the process. • Capacity Management for all applications within GIS overseeing and managing the process. • Business Continuity Management (BCM) for all applications within GIS overseeing and managing the process. This includes DCR, PATS and WAR Testing. • Infrastructure Management. This includes Asset Management and IT Infrastructure Compliance. • Delivery of long term and ad-hoc projects.
• Maintenance of the Identity and Access Management solution within the organization. • Apply break-fixes of automation failures. Seeing off a resolution from start till end. • Performance and Service Review with BAs. Developers and Business Stakeholders. • Assisting in the development of solutions to problems. Log and Problem Analysis. • Testing and signing off of new releases. • Training of New Joiners and Knowledge Refresher for existing Team Members. • Managing and Motivating Team Members on shift to ensure Service Delivery is achieved. • Handling of escalations from Team Members. • Identifying and recruitment of new talents for the team. • Process changes to profiles and workflows in AIM (Access Identity Management). • Ensuring all processes comply with audit requirements. • Ensure processes and procedures are documented and up to date. • Initiate and follow up on service requests in a timely manner. • Analyze problems and develop solutions while adhering to the SLA. • Escalate technical and non-technical issues to management and support teams as required. • Ongoing communication and coordination with users in relation to requests and escalations. • Maintain knowledge base of known errors/solutions.
• Asset Management. Tracking of old assets due for refreshment included. • Hands on support for users. Out-call services if required. • Tape backup and maintenance of critical File and Print Servers. • Working with Global Service Delivery Team to ensure satisfactory service is delivered. • Onsite support for apprx. 300 end users locally and offsite support for Asia Region. • Providing 24/7 second level support for end users. • Working with regional end users (Asia, Oceania), troubleshooting issues. • Monitor system performance of networks, servers, Infrastructure. • Administer user accounts in various applications including AD, Outlook, VPN, etc. • Ticket management using Remedy Ticketing System. • To ensure are Urgent and High Priority tickets are resolved ASAP when raised. • Work with overseas vendors and team member to resolution of tickets.
• Assist walk in customers with Technical Support. • Troubleshooting of customer’s laptop / desktop for use with products. • Handle customer complaints / escalations from team members. • Support for front line customer care officers on an ad-hoc basis. • Provide training to new staff on Windows Mobile. • ROM Flashing of devices, synchronizing set-up and Internet Sharing configuration between PC and Windows Mobile Devices.