Wechuli Paul

Premium Support Engineer at GitHub

Kenya

About

Certified Kubernetes & DevOps professional with 7+ years of experience. Currently a Premium Support Engineer at GitHub, where I provide expert-level support on CI/CD (GitHub Actions), GitHub Packages, and the API ecosystem for enterprise clients. I thrive on solving complex technical problems in both cloud and on-premise infrastructures. My core focus is on driving efficiency and reliability through robust automation, with a growing passion for applying AI to solve challenging engineering problems.

Experience

  • GitHub (Contract · 6 yrs 1 mo)
    • Premium Support Engineer
      Sep 2023 - Present · 2 yrs 10 mos

      Provide technical support to GitHub's Premium customers. Mainly focussed on GitHub's CI/CD platform (GitHub Actions), GitHub Packages and GitHub's Ecosystem including interacting with integrations and the GitHub API. Also work with the on-premise version of GitHub - GHES.

    • Technical Support Engineer
      Jun 2020 - Sep 2023 · 3 yrs 4 mos

      Work with developers through their interactions with GitHub products. I provide technical support on issues related to GitHub Actions, GitHub Packages, Git and GitHub workflows, GitHub Ecosystem, GitHub APIs, and GitHub Apps. I also work closely with GitHub Engineering to track down bugs and improve documentation.

  • Software Engineer at Andela
    Aug 2019 - Present · 6 yrs 11 mos

    - Develop readable, testable, and maintainable code to spec - Interfacing with partners to understand their business, goals, and visions for products supported by the Andela Team - Lending knowledge and a positive approach to the Andela community of engineers.

  • Research Assistant - Internet of Things at iLabAfrica
    May 2017 - Jul 2019 · 2 yrs 3 mos

    -Design and deployment of IoT solutions -Leveraging cloud platforms to develop IoT solutions, working with Azure, AWS, Bluemix and GCP -Build reports, analytics, machine learning models and artificial intelligence solutions from IoT data -Implementation of Internet of Things Security -Research on new technologies in telecommunications, low-power networks, machine learning, and data science -Instructor for courses in the Internet of Things and Cloud Computing -Hardware programming and configuration -Web Applications Development

  • IT Support at Equity Bank Limited
    Sep 2016 - May 2017 · 9 mos

    -Server Administration -ERP management -User Creation, deletion, elevation or rights and privileges - Network administration -Computer repair and maintenance -Preventive maintenance across all branches

  • IT Support Intern at Equity Bank Limited
    Sep 2015 - Jan 2016 · 5 mos

    • Repair and maintenance of computers • Branch User Support • Equitel Administration • Digital Signage Configuration and Support