Dominik Weber

Diagnostic Product Support Manager

Darmstadt, Hesse, Germany

About

Experience

  • Diagnostic Product Support Manager at Zoetis
    Jan 2022 - Present · 4 yrs 7 mos

    - detail orientated high level support across the full range of diagnostic products - manage communication between product managers /above market functions and the markets, Tech Support Teams & distribution partners. - support, train & coach stakeholders to provide accurate information, assist in problem resolution to meet and exceed customer expectations. - Focus: DACH, Hematology & Microscope

  • Technical Service/ Customer Support Representative at Abaxis Europe Gmbh - now Part Of Zoetis
    May 2018 - Jan 2022 · 3 yrs 9 mos

    - technical support / problem solving for the veterinary & human markets, laboratory research, and veterinary academic settings - train and coach customers, distributors and field staff (virtual and on-site). - process testing, review and optimization for support pathways, SAP & CRM-Software

  • Junior Process Engineer at Rentschler Biotechnologie GmbH
    Aug 2016 - Sep 2017 · 1 yr 2 mos

    - transferring processes from development to production - GMP-compliant documentation - expansion of cells for the GMP- compliant production - technical supervision of a team - documentation, analyzing and processing of process data

  • PhD-Student at DKFZ
    Jan 2012 - Jun 2015 · 3 yrs 6 mos

    - in vitro vascularization of 3D bone replacement material - analyzing the impact of (polyelectrolyte complex) nanoparticles on cells - planning, execution and optimization of experiments - data processing, analyzing and documentation - close cooperation with partners from material science - presenting research results at international conferences - supervising and teaching a biology lab assistant

  • Research Assistant at Institut für Humangenetik der Ruprecht-Karls-Universität
    Aug 2011 - Nov 2011 · 4 mos

    - assisting a PhD student in the review process of a peer review publication - conducting biochemical and molecular biological methods, data processing