Muncie, Indiana, United States
I believe that professional and personal growth happens best when a person is challenged.
Process medical and billing release of information requests from EMR systems for 29 outpatient clinics Pull and scan paper charts Built and maintained relationships with clients and customers Resolve customer service issues Fulfill release of medical records requests from a variety of sources (subpoenas, continuation of care requests from other doctors, insurance claims and audits, patient requests, disability requests) Assists and trains neighboring co workers as needed
Evaluate agent calls (both recorded and live) against corporate quality stands and process adherance. Review and coach evaluations with agents. Create and provide monthly reports to management. Preform and participate in calibration with management, peers, and clients for consistency.
Photographed portraits of adults and children in the studio. Set up lighting, posed the clients, edited the photographs, and managed the printing of the photographs on site. Worked directly with the clients while selling portrait packages and setting appointments via phone.
Supervised busy medical records office. Carried out daily filing, data management, scheduling of employees, delegation of duties Maintained over 10,000 medical records for 13 doctors and nurse practitioners Made hiring and firing decisions for team Provided training to new hires Carried out daily filing and pulling of hard copy medical records Participated in training for Electronic Medical Records Assisted nurses, doctors, and support staff with basic PC troubleshooting