Canberra, Australian Capital Territory, Australia
ICT professional leader with well-developed Management, Financial, Technical, People and Performance skills. A strategic thinker who is experienced in the management of diverse technical teams across a broad spectrum of ICT services including Infrastructure, Communication operations, project delivery, data centre operations, IT security, risk management, and service delivery. Strong analytical and problem solving skills with extensive experience in infrastructure, user support and application issues. Own and drive issues to optimal resolution with a strong focus on the customer’s experience. Ability to work with closely with senior Executive management and clearly articulate key ICT messages and complex technical scenarios to build strong relationships across all levels of the organisation and external parties.
Assist the CIO and Technology Group Managers in implementing the Strategic, tactical and operational ICT services across ActewAGL. Manage our external services provider in the delivery of all Infrastructure, Communications & Network, ICT Incident, Change & Problem Management & Service Desk/onsite Support. Ensure agreed SLA's & KPI's are delivered and achieved each month against agreed contractual obligations. Management of OPEX and CAPEX budgets. Lead and manage direct reports in their daily activities as well as supporting business and ICT lead projects. Develop a culture of ownership and service focused support by improving staff engagement and performance. Ensure the management of the day to day ICT operational services are maintained. Manage key relationships with Senior Executives and CIO as well as relationships with vendors and internal stakeholders. Achievements • Delivered savings across OPEX budgets year on year. • Delivered approved CAPEX budget as Executive sponsor under budget and on time. • Successfully lead project teams to relocate primary Data centre to external Data centre. • Successfully lead project team on rollout of new Wi-Fi to all ActewAGL sites. • Successfully lead project team on replacement of all End of Life switches across all ActewAGL sites. • Drove savings across software licensing and hardware expenditure through transitioning from a physical to virtual server environment.
Assist the CIO in implementing the Strategic, tactical and operational ICT services across ActewAGL. Acted as CIO when required. Managed – Four direct reports covering ICT Service Desk/onsite Support, TransACT technical contact centre, Network Operations Centre & Grapevine ISP support. Management of three OPEX budgets. Lead and manage staff members in their daily activities supporting both internal and external customers. Develop a culture of ownership and service focused support by improving staff engagement and performance. Manage key relationships with Senior Management and CIO. Manage relationships with Key internal stakeholders. Ensure an excellent delivery focus and a strong customer service orientation. Meet specific KPI’s within the managed services agreement for operational activities between ActewAGL & TransACT were achieved.