Lucknow, Uttar Pradesh, India
As a Technical Support Engineer at Petpooja, I contribute to providing effective remote user support, troubleshooting, and resolving technical challenges. My role involves utilizing my expertise in remote desktop solutions, remote troubleshooting, and user support to ensure seamless service delivery and customer satisfaction. Holding a Bachelor of Computer Applications (BCA) from the University of Lucknow, I have developed a strong foundation in programming, software development, and computer science. My additional certifications in ethical hacking, cloud computing with AWS, and Linux further strengthen my technical capabilities, aligning with my goal to excel in IT support and related roles.