Helen Tsai

ICG case manager at Citi

Taipei City, Taipei City, Taiwan

About

Multi-lingual, self-motivated, innovative individual with a global perspective skilled at developing client relationship, brand management, promotion and merchandising targeting the marketing or operation areas in financial institution. Passionate for interpersonal communications, creative trends, market researches and forecasting, and advertising.; Recognized as a positive influence with a flair for customize client needs with a helpful attitude and a prompt response; Fluent in English, Mandarin Chinese, Taiwanese; Extensive experience with global travel. Contract Negotiation & Interpretation Professional Energetic Image Teambuilding & Leadership Excellent written and oral communication Muti-Task & Meet Deadlines Commercial Awareness Business Administration Time management Adaptability and accountable for challenge Quality/Risk Control Proactively managing workflow Problem solving

Experience

  • ICG case manager at Citi
    Jun 2017 - Present · 9 yrs 1 mo

    Perform customer due diligence for ICG.

  • Business Development Manager at Hoba Tex
    Nov 2016 - Jun 2017 · 8 mos

  • Director Global Business Development at Mover jewelry
    Apr 2016 - Sep 2016 · 6 mos

    *Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. *Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. *Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. *Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. *Enhances company reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • shin kong financial holding company (3 yrs 3 mos)
    • Coporate Finance Product Planning Specialist
      Apr 2014 - Mar 2016 · 2 yrs

      • Handles the banks internal operations in administration and Accounting area. • Conduct researches in bank services and implement strategic ideas through advertising to enhance public relations and marketing area. • Maintain records catalog, support different units and process daily operations. • Heavily involved in Visa and MasterCard projects. • Participate in the third-party payment and E-commerce projects

    • Credit Card Product Planning Specialist
      Jan 2013 - Mar 2014 · 1 yr 3 mos

      • Maintain Bank Official Website; participate in designing UI process, convert business requirements into product features. • Increase Credit Card sales through designing promotion materials and conduct market analyzing and data. • Utilize persuasive skills and negotiate consensus among a diverse group of stakeholders. • Participate in planning big media event. • Manages communication requests from internal departments. Edits drafts and aligns communications with internal communication standards, goals, and strategy. • Provide effective leadership in training and developing internal customers and stakeholders. Support workforce diversity, quality and safety

  • Reinsurance Group of America, Incorporated (4 yrs 4 mos)
    • Assistant of Corporate Actuarial
      Jul 2012 - Sep 2012 · 3 mos

      *Implement a Taiwan administration system based on existing company standards *Participate in data analysis and management

    • Special Project Analyst, Administration
      Jun 2008 - Jun 2012 · 4 yrs 1 mo

      *Administer the business to meet department’s reporting needs on a timely, accurate and cost-effective basis. *Enhance quality assurance by maintaining accurate data and reviewing up-to-date market development and strategy on sequential basis. *Analyze and coordinate contracts to establish full knowledge and disclosure and articulate details to the vendor and client, including special conditions. *Coach, train and lead collaborative to by consistently delivering updated information, processes and practices to render stellar customer service.