Shah Alam, Selangor, Malaysia
- Operated POS systems, processed payments, and handled cash reconciliation at closing with consistent accuracy. - Collaborate with team members to ensure smooth operations and timely service, especially during high-volume periods, while also working independently when necessary. - Resolved customer issues promptly and professionally, contributing to overall customer satisfaction and retention. - Achieved record-high monthly sales, with an average of RM21k daily sales.
- Prepared a wide range of hot and cold beverages following standard recipes and guidelines, ensuring product quality. - Provided friendly, efficient customer service by taking orders, answering inquiries, and ensuring a positive customer experience. - Maintained cleanliness and organisation of the service counter, dining area, and equipment to meet hygiene and safety standards.