Greater Minneapolis-St. Paul Area
● Collaborated and effectively communicated with multiple teams nationwide to ensure efficient operations with imaging and deploying workstations. ● Assisting in troubleshooting remotely and onsite. ● Experience with Active Directory, Group Policy, and Microsoft System Center Configuration Manager (SCCM). ● Led and mentored monthly volunteers to increase department productivity and improve efficiency for the company.
● Experience in Cisco Unified Intelligent Contact Management Enterprise. ● Provisioning and building hard phones on CUCM ● Assist customers on softphone issues
● Top quality customer service and troubleshoot on varies issues ● Efficient ticketing journalism and noting ● Administering all accounts from Azure, Active Directory, AWS, Cisco, and other software
● Proficient in security tools such as Nessus, Metasploit, Nmap, and Wireshark. ● Conducted vulnerability assessments and penetration testing to identify and mitigate security risks. ● Form forensic reports on Autopsy ● Built an Azure environment to help maintain security for websites and virtual machines.