United Kingdom
Led the global Kyndryl team, which is delivering data center, cloud, workplace, and network services for Deutsche Lufthansa AG. Orchestrated a global account turnaround by driving cultural and business transformation. Restored customer relationship and revitalized the account team, while ensuring delivery on customer commitments, achieving financial objectives, and creating a growth-oriented, innovative environment.
Led complex global negotiations and program management for the strategic transfer of IBM's Network Services Delivery to an international service partner.
Led the IBM team in delivering data center outsourcing services and successfully completed the consolidation program for Allianz Technology SE and Allianz Deutschland AG. Managed sales and general operations of the account’s major European region and oversaw selected service domains and program functions globally. Focused on client relationship management, fulfillment of client commitments, and achievement of financial turnaround and targets, fostering growth and innovation. Successfully increased the account’s revenue by double digits and increased the backlog by $825 million. Recognized with the "Best of IBM 2018" award for outstanding achievements in this role.
Providing consulting services to venture capital and private equity firms investing in the IT sector, specializing in new business and strategy development, operational optimization, and divestiture preparation and execution.
Led the global strategy and execution of IBM’s End User Services portfolio, overseeing business plan development and coordinating with marketing, communications, and other IBM brands. Directed the global sales and operational activities of the service product line. Additionally, managed the development and execution of the global service product line’s merger and acquisition strategy in collaboration with IBM Corp. Development.
Led a global team focused on service portfolio management, offerings development, and delivery capability establishment for IBM’s desktop and helpdesk consulting, implementation, and outsourcing services. This role involved analyzing and preparing the transformation of the End User Services product line. Successfully executed a turnaround for a major, troubled IT Outsourcing contract by temporarily assuming the roles of Delivery Project Executive and Transition & Transformation Leader from July to November 2005.
Developed sales strategies and value propositions for major desktop outsourcing deals across Europe, the Middle East, and Africa. Engaged extensively with senior executives from IBM’s largest clients and partner organizations, offering strategic consultation as a trusted advisor. Led the sales and negotiation efforts for the two largest desktop outsourcing contracts in the EMEA region, for which I received the “IBM EMEA Leadership Award” for the second time.
Led the integration and standardization of client/server and email IT infrastructure across Austria and Europe, centralizing infrastructure management and launching pioneering internet capabilities throughout the region. Successfully deployed a comprehensive data network and client/server infrastructure for Austria-wide branch offices.