Toledo, Ohio, United States
Experienced Administrative Analyst skilled in improving operations and streamlining processes. I coordinate across areas like economic development, grants, employee relations, public relations, and accounts receivable. I analyze data, recommend improvements, and help develop goals to boost productivity and reduce costs. I manage CIS procurement and finance processes, ensuring data accuracy through field visits. With expertise in AMI data, I resolve billing discrepancies and integrate AMI with CIS for accurate billing. I provide system support, staff training, and recommend process improvements. With a background in operations management, I’ve led logistics and supply chain optimization for global brands like Nestle and Pfizer, City of Toledo, improving efficiency and reducing costs. Dedicated to driving results through innovation and collaboration.
As an Administrative Analyst, I coordinate activities across areas like economic development, grants, employee relations, public relations, and accounts receivable. I analyze data, make program improvement recommendations, and help develop goals and objectives to increase productivity and reduce costs. I manage procurement and finance processes within CIS, ensuring data accuracy through field visits and system enhancements. I perform CIS configurations for finance and purchasing, design and maintain applications for business processes like billing and customer service, and support DPU/CIS system operations. With expertise in Advanced Metering Infrastructure (AMI) data, I oversee its integration with CIS for accurate billing, analyze consumption patterns, and resolve discrepancies. I collaborate with technical teams for AMI system maintenance and provide training and support for staff on billing and CIS systems. Additionally, I recommend policies to optimize AMI and CIS processes, working closely with departments to improve efficiency and customer service.
• Managed the imaging and deployment of 80+ laptops daily, ensuring high accuracy and meeting tight deadlines to support business continuity. • Configured and optimized over 200 routers daily, ensuring efficient network performance and adherence to company standards. Processes, reducing setup time and improving network reliability. • Repaired and replaced laptop screens to restore functionality and extend device lifespan.
• Transportation planning: resource management, manpower allocation, software solutions, cost analysis • Partnered with sales and warehouse leaders to improve operation, service quality, and delivery times • Conducted simulation and business planning for 3PL business before and after implementation • Performed big data analysis to create monthly reporting for billing to all vendors and 3PL businesses • Initiated and led kick-off of control tower for 3PL businesses, ie.: Nestle, P&G, Pfizer, Astrazeneca • Facilitated and supervised CO2 reporting and control toward global goal • Reduced costs through problem identification and resolution, improving Profit/Loss situation, further conducted risk assessment, change management, and strategic planning to manage budget ongoing
• Lead team of 12 corporate staff and 50 drivers to manage the supply chain for COVID-19 vaccines and Nestle products across the entire Kingdom of Saudi Arabia • Transportation planning, ie.: resource management, manpower allocation, Software solutions, and SAP • Partner with sales and delivery leaders at customer facilities to ensure customer satisfaction through quality and timely shipments, developed software solutions to maintain real-time tracking of invoices
• Conducted large scale evaluation of supply base and diversified non-achieving suppliers to create competition in the supply base • Changed system: develop a new platform for communication and record retention • Created a human-based review to create a new engineering employee, enhanced team work, created standards in plant quality and safety • Supported multi-tasking to increase production / capacity tripled. • Increased project output: Increased project completion from 1/week to 4/week • Increased efficiency of resources, re-using materials when possible across projects and create inventory system to be controlled.
• Promoted four times in 3 years, beginning as a Delivery Associate, followed by Customer Satisfaction lead, then Inventory Manager, finally Operations Supervisor and team leader for all commodities • Improved delivery rate from 60% to 85% through route planning, strong communication, and team building • Sourced 32 full time drivers and 130 contract drivers, managed relationships with 3 logistic vendors • Streamlined customer complaints through creation of complaint line and implementation of KPI tracking • Reduced driver turnover and improved morale through daily morning “Kick-start” meetings, partnered with IT to create an accountability system and regular performance tracking and discussions • Used efficiency gained to expand delivery from 1 branch to 5 branches, led transportation and logistics for 500k shipments each month with a total spend of $6 million monthly