Singapore
• Spearheaded the development of B2B product roadmaps, aligning with business goals and enhancing platform processes. • Managed and launched over 50 product change requests, 30 new payment channels in various regions and rolled out API solutions for reseller platform enhancements. • Led the e-invoicing project, collaborating with PwC to ensure compliance with regulatory requirements by implementing middleware solutions and operational changes. • Automated processes to improve operational efficiency and enhanced communication channels. • Overhauled CR management process using agile methodologies, reducing approval times and accelerating project delivery. • Delivered key solutions for merchants, resellers, and payment gateways, driving significant growth in transaction volume and user satisfaction. • Mentored product interns, guiding them through product management processes and payment channel integrations.
• Led product development and management for Singtel Dash, including mobile financial services, payments, and e-wallet cash-in functionality. • Successfully launched multiple insurance savings plans, including Singtel Dash PET, Dash EasyEarn, and Dash EasyEarn Lite, as well as insurance riders, in collaboration with financial institutions such as Etiqa. • Successfully launched UOBAM Robo-Invest in collaboration with UOB Asset Management. • Drove the development of PayNow-SGQR mobile payments and e-wallet cash-in solutions with partners such as OCBC Bank. • Successfully launched e-Wallet cash-in partnership with Sheng Siong, enabling users to scan a QR code on Sheng Siong's kiosk machine and make cash payments. • Played a key role in automating financial reports via Robotic Process Automation (RPA). • Product owner of the agile squad responsible for financial services and payments.
• Delivered solutions for multiple BSS and OSS areas, including billing, customer relationship management, payment gateway and revenue posting. • Managed major projects like Usage Mediation Transformation, MVNE and Energy Business in the Open Electricity Market, supporting business expansion and regulatory compliance. • Collaborated with various vendors and financial institutions to enhance payment capabilities and ensure compliance with industry standards. • Collaborated with business stakeholders, gathered requirements, and delivered projects through full SDLC. • Implemented DevOps practices and resolved production issues in billing and payments. • Partnered with financial institutions such as AMEX, Citibank, UOB and DBS for credit card and GIRO payment solutions.
• Contributed to Celcom’s BSS project by optimizing CRM systems for retail stores and dealers. • Managed over 120 customer and store reports, ensuring accurate delivery and analysis.
• Developed web portal functionalities which includes bill payment and finance management module for Celcom’s BSS R2 project, managing code deployments and system performance optimizations. • Led customer requests and collaborated with migration teams to ensure system stability.
PATENT: 1. A SYSTEM AND METHOD FOR ROUTING IN A NETWORK (WO/2014/088402) (Filed in World Intellectual Property Organization - WIPO) 2. System and Method for Spectrum Aware Routing in Wireless Communication (PI 2012701087) (Filed in Intellectual Property Corporation of Malaysia - MyIPO) • Conducted research on Cognitive Radio at the Wireless Network Protocol Research Laboratory. • Authored a patent and published a conference paper on Spectrum-Aware Routing in Wireless Communications.