Johannesburg Metropolitan Area
Experienced manager with 17 years of expertise in a variety of sectors. Knowledge of the telecom, aviation, and broadcasting and entertainment industries. demonstrated capacity to surpass company, employee, and customer goals and deliver results on a regular basis. Drive constructive change that fortifies all spheres of involvement and thrive in doing so. competent in business analysis, stakeholder management, risk mitigation, project management, employee engagement, quality management, operational and people management, HR and IR comprehension, strategic planning, and change management inclusive of BPO operational management
-Run business operations, -Lead the marketing team -Assemble a team with complete competency and talent to succeed in the music industry. -Manage deadlines. -Managing Artist -Uplifting the youth -Building strong influential brands for corporate success -Assist with PR and Marketing -Distribution -Networking
Results-driven professional with a proven track record in revenue growth, process optimization, and customer satisfaction within account management. leverage expertise in strategic planning, contract compliance, and team leadership to drive business success. - Maximized revenue and process efficiency through strategic planning and contract compliance. - Collaborated with senior stakeholders to develop operational plans and identify new revenue streams. - Ensured adherence to SLAs and maintained high-quality delivery within budget and timelines. - Led project escalations, risk mitigation, and resolution of client issues to eliminate revenue leakage. - Managed invoicing process, tracking expenses, and budget adherence. - Conducted resource planning and optimization, minimizing leakages and maximizing productivity. - Developed team capabilities through training, talent management, and performance reviews. - Interacted with internal and external stakeholders to ensure compliance, quality overseeing the Johannesburg location, managing personnel, maintaining workplace security and health, and handling labour and infraction complaints. Working together across divisions to promote operational efficacy **Skills:** - Strategic Planning - Contract Compliance - Revenue Optimization - Team Leadership - Process Efficiency - Customer Satisfaction - Stakeholder Management - Resource Allocation - Performance Management - Communication Skills
Managing a team servicing a UK airline (EasyJet) -Managing Escalation -Managing Team Performance -Managing Attendance -Managing Customer experience - Quality and Coaching -Managing PPE compliance -Creating a sustainable working direction - through data and policy creation.