Copenhagen Metropolitan Area
- Led digital transformation efforts by centralizing client data, designing scalable processes, and optimizing our client onboarding, user engagement, and data tracking. - Managed client relationships and high-impact initiatives, ensuring smooth cross-functional coordination, faster resolution of client issues, and proactive engagement with key stakeholders. - Built and deployed AI-powered digital initiatives that streamlined customer onboarding and internal collaboration, reducing process bottlenecks and improving response times. - Led ongoing data-driven analysis to identify workflow inefficiencies, resulting in continuous optimization of digital processes and improved strategic decision-making. - Translated complex technical and strategic concepts into clear, actionable communication for diverse audiences, ensuring that internal teams and clients could adopt our digital solutions effectively. - With a strong personal interest in digital tranformation and AI, I continuously explore and stay informed about its advancements to ensure the optimization of my digital processes and decision-making.
- Led end-to-end execution of our workshop initiative, including ideation, development and implementation. The concept has led to an increase in sales, deploying as a part of our licensing to increase ARR. - Managed up- and cross-sales activities, ensuring seamless ongoing support and a top customer experience for clients. - Utilized design thinking principles to develop and implement innovative solutions for internal consulting and strategies that streamlined team operations, resulting in enhanced efficiency and benefiting both internal and external stakeholders. - Designed and facilitated highly successful training sessions online and on-site, delivering comprehensive and engaging sessions to clients. - Educated clients on regulations and best practices, leveraging my good understanding of GDPR & compliance to educate and demonstrate software functionalities. - Played a significant role in the development, design, and overall UX of new features. - Leveraged strong relationship-building skills to collaborate with internal and external stakeholders, fostering a more holistic approach to product performance. - Acted as a customer advocate within the company, channeling client feedback to contribute to product development and enhancement discussions. - Believing that being empathetic with a win-win mindset is superior - also in a fast-paced environment.
- Managed and facilitated high-profile projects, including SAP Next-Gen, webinars, workshops & other events, engaging with influential external stakeholders. - Managed the digital studio at the SAP Experience Center, actively contributing and leading the development of concepts and live productions. - Played a big role in elevating the overall quality and impact of projects, through my skills in VJ’ing and producing digital content. - With my creative vision and expertise in service- and experience design, I redefined the SAP Experience Center through hands-on creative design, turning concepts on the drawing board into reality. - Successfully communicated the benefits of digital transformation to diverse audiences, effectively translating complex technical concepts into relatable insights. - Specialized in SAP software solutions, advocating for digital transformation by delivering impactful presentations and immersive demo tours at the SAP Experience Center Copenhagen. - Actively participated in workshops, webinars, and conferences to expand expertise and contribute to SAP's thought leadership.