Chennai, Tamil Nadu, India
A seasoned banking professional with more than 3 decades of experience in managing various areas across the banking spectrum entailing operational resilience and risk management, profit centre management, business development and client servicing, with strong governance structures, large intercultural teams and across diverse locations. Currently designated as Head, Business Resilience, GBS, with responsibility for managing Operational Resilience across GBS locations- India, Malaysia, China and Poland, in line with regulatory requirements, including prioritization of services, setting impact tolerances, managing performance metrics, support stress testing and managing vulnerabilities/exceptions within operational asset resilience, as well as managing crises management teams to ensure resilience during significant disruptions. Held multiples roles across businesses and functions. Have a strong bias for execution and the success across many roles have been on the back of a impeccable execution of strategic agenda. Specialties: Profit Centre Management, Financial Management, Business Goal Management, People Management, Operations Management, Customer Segmentation and management using marketing analytics and propensity based models
Was responsible for risk governance, residual risk assessments, risk management and oversight of regulatory compliance across Global Business Services (GBS) and key entity functions within. The role entailed performing reviews to identify key themes and risks, governance of risks and issues at the entity level through appropriate committees /forums, management of key audits-regulatory, internal, and external audits, and driving key compliance and regulatory imperatives such as OCIR/RRP, GDPR, Conduct management and FCC Gross Risk Assessments for Anti Bribery and Corruption risk. Helped set up CoE for risk controls and migrate risk control assessments from spoke to hub.
Responsible for oversight and governance of the Consumer Banking CDD Operations organisation build out across 34 markets globally, through the entire customer lifecyle.
Head, Service Excellence, Consumer Banking, Global Shared Services Centre, with responsibility for owning and driving customer experience, enhancing end to end productivity and improving stakeholder satisfaction, through change delivery initiatives
Area Director, South, Distribution, Branch banking, with responsibility for Branch management, growing the franchise, revenue and cost management and people management. The last 9 years of experience is across Branch banking with responsibilities across multiple customer segments and products
Is responsible for managing the franchise which is one of the largest in India. As a profit centre head, is responsible for driving distribution of various products across the network to the premier customer segments of the Bank
Was managing 4 branches in North across Delhi and Punjab